of graduate employers say relevant experience is essential to getting a job with them
Why choose this college course?
- RESIDENTIAL VISITS – Enjoy exciting opportunities to take part in residential visits to destinations and attractions in the UK and overseas.
- WORK PLACEMENT – Gain practical experience of the workplace on a placement in the tourism industry, as well as the opportunity to undertake a three-week placement in Europe
- INDUSTRY APPROVED – University College Birmingham is a recognised Institute of Travel and Tourism (ITT) Centre of Excellence
- MOVE UP TO UNIVERSITY – Want to keep studying at a higher level? This travel and tourism diploma is designed to support your progression to degree level
Students on our travel and tourism courses at University College Birmingham have the chance to put training into practice learning in our brand new Aviation and Tourism Suite.
You will have use of our outstanding simulation facilities, including our state-of-the-art mock plane cabin
Our Aviation and Tourism Suite also features check-in areas and Galileo GDS system for training students
- The UK Travel and Tourism Industry
- Customer Service in Travel and Tourism
- Preparing for a Career in Travel and Tourism
- Travel and Tourism Destinations
- UK Visitor Attractions
- Hospitality in Travel and Tourism
- Investigating Airline Cabin Crew
- UK Airports
- Storytelling for Tourism
- Work Experience in Travel and Tourism
- The UK conference and event industry
- Marketing for travel and tourism
- Resort representative roles and responsibilities
- Worldwide passenger airlines
- The cruise industry
- UK heritage tourist attractions
- Responsible Tourism
- Business travel
You will also have an individual study programme to help you build the skills and experience you need to progress onto higher education or gain employment.
Maths and English
To help you secure your dream career, you will also continue developing your maths and English skills alongside your full-time course. If you haven’t achieved GCSE grade 4/C in English and maths at age 16, you will continue to study these through resits or taking Functional Skills at an appropriate level.
How maths will support your career
- Measurement of weight is important for weighing luggage at the airport.
- The ability to calculate costs and distances is of obvious importance throughout the industry.
- Fractions are used to calculate discounts when booking hotels or arranging travel.
- The ability to make conversions is key in changing money into other currencies.
How English will support your career
- Accurate spelling and a wide and specialist vocabulary are key in the presentation of marketing materials.
- Good quality speaking and listening skills are needed when communicating with colleagues.
- Customer service requires good English skills in speaking and written communication.
- Accurate reading is a vital skill when following instructions and researching destinations or summarising travel itineraries.
- Secure English is important when preparing a CV or a business proposal or when advertising/marketing your business.
- Ideally, you will require a minimum of 4 GCSEs at grade 4/C or above (including maths and/or English), or a BTEC Level 2 Diploma (must also include GCSE English and/or maths at grade 4/C) or above).
- Alternatively, you will require at least 2 years’ relevant work experience.
- School applicants will be required to provide a good school report, which must include attendance.
- You should be committed, enthusiastic and have a desire to succeed in the tourism industry.
- If you do not have a grade 4 (grade C) or above in English and/or maths and you are under 19, you will be required to complete an assessment so we can ensure you receive appropriate support. Applicants over 19 are not required to complete maths and English.
Teaching and assessment
You will mainly be assessed through coursework assignments and projects, some of which will involve industry-related visits. Previous visits have included London, Oxford, York and Cardiff.
Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.
University College Birmingham is a recognised Institute of Travel and Tourism Centre of Excellence.
Accreditations, endorsements and partnerships
University College Birmingham works with a wide range of organisations to ensure you receive the best possible training and qualifications recognised by industry.
Work placements offer a wealth of benefits alongside your studies, helping you put your learning into practice, develop your skills and understanding of the workplace, boost your CV for your chosen career or enhance your UCAS application for higher education. Our hired@UCB team can help find the ideal placement for you.
The second year of this Level 3 Travel and Tourism course features a work placement in a tourism-related environment, usually within hotels or visitor attractions.
You will also have the opportunity to participate in the Leonardo da Vinci European Work Placement Project, which involves a three-week placement at a European destination.
Work alongside experts in your sector
A snapshot of some of the employers we have worked with:
- Cadbury World
- Park Regis
- Holiday Inn
- Birmingham Museum and Art Gallery
- Pen Museum
- National Express
Studying at University College Birmingham fuelled my enthusiasm for the industry. My lecturers were fantastic, and they really helped to boost my confidence and always encouraged me. My participation in the Leonardo Project (now Erasmus+) not only helped to widen my horizons, but also prepared me for a career in tourism.
Average Salary: £21,750
Airline customer service agent
Average Salary: £26,500
Average Salary: £27,000
Tourist information centre assistant
Average Salary: £24,500
£750 a month
Customer service representative
Average Salary: £18,786
Aspiring to a higher level career? Complete this course and you could progress onto our International Tourism Management degree.
We are here to support your career goals every step of the way.