Level 3 Diploma/Extended Diploma


Course Level

Level 3


2 years full-time


Included in course


September (2021)


View Fees

Hospitality and Tourism
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£400k invested in our new Aviation and Tourism Suite, exposing you to sector-leading facilities

100% coursework - no exams are included in this course

Do you love travel? Looking for a career that isn’t your average 9-to-5? Our Travel and Tourism college course will introduce you to this dynamic international industry, putting you in a great position to move into employment or higher education study related to the sector.

A wealth of opportunities are available in this field, with tour operators, airlines, hotels and tourist attractions among the many businesses seeking to recruit new talent. Our travel course covers a range of subjects, from UK and long-haul destinations to hospitality and events operations, giving you the background to explore a range of work and further study options related to the travel and tourism industry after you finish.

This course isn’t just about sitting in the classroom. You will have opportunities to travel around the UK and elsewhere in the world on a number of residential visits, as well as the chance to go on placement in a tourism-related environment. You will also undertake practical work supported by outstanding simulation facilities in our new Aviation and Tourism Suite on campus.

You will enrol on the Introductory Diploma (equivalent to 1.5 A-Levels) in year 1 before progressing onto the Extended Diploma (equivalent to 3 A-Levels) in year 2.

Need some advice? Our Course Enquiries team are available on live chat for you to ask any questions you have about college. Find out more here.

Why choose this college course?

  • RESIDENTIAL VISITS – Enjoy exciting opportunities to take part in residential visits to destinations and attractions in the UK and overseas.
  • WORK PLACEMENT – Gain practical experience of the workplace on a placement in the tourism industry, as well as the opportunity to undertake a three-week placement in Europe
  • INDUSTRY APPROVED – University College Birmingham is a recognised Institute of Travel and Tourism (ITT) Centre of Excellence
  • MOVE UP TO UNIVERSITY – Want to keep studying at a higher level? This travel and tourism diploma is designed to support your progression to degree level

Our facilities

Students on our travel and tourism courses at University College Birmingham have the chance to put training into practice learning in our brand new Aviation and Tourism Suite.

Aviation and Tourism Suite

Take a look around our Aviation and Tourism Suite that features exciting simulation facilities for students on our aviation, travel and tourism courses.

Find out more

Course breakdown

Year 1

  • The UK Travel and Tourism Industry
  • Customer Service in Travel and Tourism
  • Preparing for a Career in Travel and Tourism
  • Travel and Tourism Destinations
  • UK Visitor Attractions
  • Hospitality in Travel and Tourism
  • Investigating Airline Cabin Crew
  • UK Airports
  • Storytelling for Tourism

Year 2

  • Work Experience in Travel and Tourism
  • The UK conference and event industry
  • Marketing for travel and tourism
  • Resort representative roles and responsibilities
  • Worldwide passenger airlines
  • The cruise industry
  • UK heritage tourist attractions
  • Responsible Tourism
  • Business travel

You will also have an individual study programme to help you build the skills and experience you need to progress onto higher education or gain employment.

Maths and English

To help you secure your dream career, you will also continue developing your maths and English skills alongside your full-time course. If you haven’t achieved GCSE grade 4/C in English and maths at age 16, you will continue to study these through resits or taking Functional Skills at an appropriate level.

How maths will support your career

  • Measurement of weight is important for weighing luggage at the airport.
  • The ability to calculate costs and distances is of obvious importance throughout the industry.
  • Fractions are used to calculate discounts when booking hotels or arranging travel.
  • The ability to make conversions is key in changing money into other currencies.

How English will support your career

  • Accurate spelling and a wide and specialist vocabulary are key in the presentation of marketing materials.
  • Good quality speaking and listening skills are needed when communicating with colleagues.
  • Customer service requires good English skills in speaking and written communication.
  • Accurate reading is a vital skill when following instructions and researching destinations or summarising travel itineraries.
  • Secure English is important when preparing a CV or a business proposal or when advertising/marketing your business.

Entry requirements

  • Ideally, you will require a minimum of 4 GCSEs at grade 4/C or above (including maths and/or English), or a BTEC Level 2 Diploma (must also include GCSE English and/or maths at grade 4/C) or above).
  • Alternatively, you will require at least 2 years’ relevant work experience.
  • School applicants will be required to provide a good school report, which must include attendance.
  • You should be committed, enthusiastic and have a desire to succeed in the tourism industry.
  • If you do not have a grade 4 (grade C) or above in English and/or maths and you are under 19, you will be required to complete an assessment so we can ensure you receive appropriate support. Applicants over 19 are not required to complete maths and English.

Key information

Teaching and assessment

You will mainly be assessed through coursework assignments and projects, some of which will involve industry-related visits. Previous visits have included London, Oxford, York and Cardiff.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.


of graduate employers say relevant experience is essential to getting a job with them

Work placements

Work placements offer a wealth of benefits alongside your studies, helping you put your learning into practice, develop your skills and understanding of the workplace, boost your CV for your chosen career or enhance your UCAS application for higher education. Our hired@UCB team can help find the ideal placement for you.

The second year of this Level 3 Travel and Tourism course features a work placement in a tourism-related environment, usually within hotels or visitor attractions.

You will also have the opportunity to participate in the Leonardo da Vinci European Work Placement Project, which involves a three-week placement at a European destination.

Work alongside experts in your sector

A snapshot of some of the employers we have worked with:

  • Cadbury World
  • Park Regis
  • Holiday Inn
  • Birmingham Museum and Art Gallery
  • Pen Museum
  • National Express

Studying at University College Birmingham fuelled my enthusiasm for the industry. My lecturers were fantastic, and they really helped to boost my confidence and always encouraged me. My participation in the Leonardo Project (now Erasmus+) not only helped to widen my horizons, but also prepared me for a career in tourism.

Daniel Hall Travel and Tourism BTEC Level 3 Extended Diploma

Career opportunities

The example roles and salaries below are intended as a guide only.

Hotel manager (small hotel or deputy of larger hotel)

£27,500 - £31,000

Tourist information centre assistant

Average Salary: £24,500

Holiday representative

£750 a month

Travel agent

Average Salary: £27,000

Cabin crew

Average Salary: £21,750

Airline customer service agent

Average Salary: £26,500

Aspiring to a higher level career? Complete this course and you could progress onto our International Tourism Management degree.


We are here to support your career goals every step of the way. 


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Jamie’s Story

Jamie went from leaving school and working as a holiday rep to completing a degree and master’s - all thanks to his college course.

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