Level 2


Course Level

Level 2


1 year full-time


Included in course




View Fees

Business School
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£400k invested in our new Aviation and Tourism Suite, exposing you to sector-leading facilities

Enables you to start a career as air cabin crew in the aviation sector

Do you want a job that gives you the opportunity to travel, discover new cultures and mix with people from all walks of life? Our Cabin Crew and Airport Operations college course will equip you with the essential skills to help you take off towards your dream career in the aviation and airline industry.

Being part of a cabin crew team gives you the chance to demonstrate first-class customer service skills and provide passengers with a fantastic experience to remember. On our Level 2 Cabin Crew course, you will learn how to coordinate a safe flight, prepare the cabin, get passengers aboard and perform safety procedures as well as how to deal with emergencies.

University College Birmingham is a recognised Institute of Travel and Tourism (ITT) Centre of Excellence, and you will be learning in state-of-the-art simulation facilities within our Aviation and Tourism Suite. Completing the Level 2 course can help you to land your first job working in a cabin crew team, or go on to further study and career progression in the aviation sector.

Why choose this college course?

  • BOOST YOUR SKILLS – Gain a wealth of skills and knowledge, from airline terminology to emergency responses, crew room duties, customer service and more
  • PRACTICAL APPLICATION – Put your training into practice on work experience and studying in our Aviation and Tourism Suite, featuring outstanding facilities including a mock plane cabin
  • GET CAREER-READY – Complete our aviation college course and boost your chances of landing your first job in this exciting industry
  • INDUSTRY APPROVED – Prepare for your future career by studying at a recognised ITT Centre of Excellence

Our facilities

Studying on our aviation courses at University College Birmingham gives you the chance to put your training into practice learning in our brand new Aviation and Tourism Suite.

Aviation and Tourism Suite

Take a look around our Aviation and Tourism Suite that features exciting simulation facilities for students on our aviation, travel and tourism courses.

Find out more

Course breakdown

Topics you will study:

  • Introduction to Airline/Aviation Operations
  • Airline Health, Safety and Security
  • Crew Room Duties
  • Role of Air Cabin Crew (On Board)
  • Preparation for Employment as Air Cabin Crew
  • Health and Safety
  • Aviation Security
  • Aviation Communications
  • Airline Emergency Procedures

You will also have an individual study programme to help you build the skills and experience you need to progress onto higher education or gain employment.

Maths and English

To help you secure your dream career, you will also continue developing your maths and English skills alongside your full-time course. If you haven’t achieved GCSE grade 4/C in English and maths at age 16, you will continue to study these through resits or taking Functional Skills at an appropriate level.

How maths will support your career

  • Calculating duty free allowances for different areas of travel
  • Working out different currency conversions
  • Ordering goods and services
  • Managing a budget

How English will support your career

  • Good quality speaking and listening skills are needed when communicating with colleagues and customers
  • Customer service requires good English skills in speaking and written communication
  • Accurate reading is vital for following instructions, reading documents and emails or understanding the ideas, aspirations and demands of colleagues and competitors
  • English is important when preparing a CV and a business proposal, and for putting together advertising and marketing plans for your business

Entry requirements

  • Ideally, you will require a minimum of 4 GCSEs at grade 3 (grade D) or above. However, our lecturers are primarily looking for students who are enthusiastic and passionate about delivering excellent customer service, along with a love for travel.
  • School applicants will be required to provide a good school report, which must include attendance.
  • If you do not have a grade 4 (grade C) or above in English and maths and you are under 19, you will be required to complete an assessment so we can ensure you receive appropriate support. Applicants over 19 are not required to complete maths and English.

Key information

Teaching and assessment

You will be assessed through coursework assignments and projects, some of which will involve industry-related visits.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.


of graduate employers say relevant experience is essential to getting a job with them

Work placements

Work placements offer a wealth of benefits alongside your studies, helping you put your learning into practice, develop your skills and understanding of the workplace, boost your CV for your chosen career or enhance your UCAS application for higher education. Our hired@UCB team can help find the ideal placement for you.

Work placement will form an essential part of your individual study programme and you will be expected to complete an appropriate placement related to your cabin crew college course.

This course allows you to learn, develop and practise the skills required for employment and career progression within the aviation sector. The learning environment is realistic, which aids the development of skills, while also enabling you to gain an in-depth understanding of what is required for this global industry.

Anne McCarron Senior curriculum leader

Career opportunities

On completion of the Level 2, you could progress onto our Travel and Tourism Level 3 course, or you could pursue a range of employment opportunities within the industry.

Note: Some roles below may require further study/training. The roles and salaries below are intended as a guide only.

Cabin crew

Average Salary: £21,750

Airline customer service agent

Average Salary: £26,500

Airport baggage handler

Average Salary: £17,500

Airport information assistant

Average Salary: £21,500

Tourist information centre assistant

Average Salary: £24,500

Travel agent

Average Salary: £27,000


We are here to support your career goals every step of the way. 


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Jackie’s Story

Jackie first took to the skies as cabin crew nearly 30 years ago and is now bringing her expertise to University College Birmingham.

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