Nicky Millard

My professional path began with a BA (Hons) in Hotel Business Management from UCB, launching me into years of hands-on experience across restaurants, bars, and hotels in both the UK and USA. Working with global brands such as Crowne Plaza and Marriott, as well as vibrant independent establishments, I progressed from Food and Beverage Management to Operations Management. These roles deepened my understanding of both the fast-paced realities and wider potentials of the hospitality sector, and I wouldn't be where I am today without the vast experiences and opportunities I had during my time in industry. I've met and worked with some fantastic people who will remain my work family for life!

Motivated by my passion for the hospitality industry and desire to empower others, I pursued a Postgraduate Certificate in Education and moved into Human Resources Management and Training & Development within the hotel industry. Specialising in HR for six years and earning graduate status through the CIPD (as part of my MA in Human Resource Management) I honed an expertise in cross-cultural staffing, talent development, and strategic people management. Balancing a full-time HR Manager role while achieving a distinction in my master’s degree remains one of my proudest achievements, as it really wasn’t easy! I’m also an Associate Member of the Chartered Institute of Personnel and Development (CIPD) and a member of the Institute of Hospitality (IOH).

I’m inspired by creating opportunities for people, whether they’re seasoned professionals or just starting out. It’s a joy to witness students at UCB grow in confidence and knowledge, knowing that with the right support, guidance, and self-belief, they can advance to the next stage in their careers.

One misconception I strive to dispel is that careers in hospitality are limited to food and beverage or front office roles. In truth, our industry is as dynamic as it is diverse, offering rewarding roles in finance, marketing, sales, events, IT, human resources, and much more.

My advice to students? Make the most of every opportunity - your journey will reflect the energy and dedication you invest. You truly only get out what you put in! Although you will likely face challenges, these will contribute to your learning journey and career progression. They will help you to grow and prosper… always think of the long term gains!