Katie Bickley

Katie's Profile

Job title


Academic qualifications

BSc (Hons) Politics with International Relations, PGCert Learning and Teaching in Vocational Subjects

Professional recognition / membership

Fellowship (FHEA)


0121 604 1000


My aviation career started when I took a placement year at university to work at British Airways. Since then I have spent more than five years working in the aviation industry in roles such as social media marketing, customer service proposition, cabin crew, passenger services and in operational duty management.

I am a trained flight planner, having spent time training with Boeing Jeppesen, and managed a team of planners for more than 12 months, ensuring all flights had legal flight plans and were able to depart around the world.

I have been involved in programmes such as improving provision for disabled customers and facility consolidation across airline groups during my time working within the industry.

I am EASA Attested Cabin Crew, having completed the full British Airways Mixed Fleet Cabin Crew training and been able to visit a large number of countries as a result. I have also spent time working in passenger services.

I have been awarded FHEA status, and I am currently working towards an MBA in Aviation with expected completion in 2025.


Aviation & Airport Management: Flight Route Planning, Crew Resource Management (option), Strategic Change Management, Smart Tourism & Aviation 

Tourism: Aviation Management (option), Strategic Change Management, Smart Tourism & Aviation

Department of Hospitality and Tourism

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