The Kick-Start
Scheme

Financial Support from University College Birmingham

At University College Birmingham we aim to support our students to develop, achieve and reach their potential. The Kick-Start Scheme provides students targeted financial support to spend on educational resources and a range of products and services to compliment your studies and enhance your student experience.

New UK students starting a full-time undergraduate course may be eligible to receive financial support worth up to £800 in each year of study which does not need to be paid back. Funds are provided as a credit which can be spent on the Kick-Start website to purchase course-related materials and range of products to support your studies. Some of your funds can also be used on campus at our cafeterias and selected other outlets.

Some students may also qualify for a Digital Award via the Kick-Start scheme to help them buy a laptop or tablet to help with studies and support learning. Further information about this can be found here.

FAQs for new students  

How do I apply?

All eligible students will automatically receive their Kick-Start credit once the enrolment process is fully completed. Enrolment for the 2023/24 academic year starts week beginning Monday, 18 September 2023.

Once funds have been credited, you will receive an email to your UCB student email account confirming your award and providing the information you’ll need to access the online store.

When will I get my funds?

Funds are released once the enrolment process has been fully completed. Enrolment for the 2023/24 academic year starts week beginning Monday, 18 September 2023.

When can I collect my Kick-Start card?

Your personalised Kick-Start card will be available for collection from Monday, 18 September 2023. Look out for communication from the university which will confirm enrolment dates and locations. Cards will only be issued to students who have fully completed the enrolment process.

How can I contact the Kick-Start team?

If you have a question about eligibility or funding please email kickstart@ucb.ac.uk

If your query is about our online store, our products or a technical issue with your account please email customer.service@ucb-kickstart.co.uk

When contacting us by email please include your UCB student ID number to allow us to help us to process your enquiry efficiently. You can also drop in to see us within Student Services on the ground floor, The Link building.

FAQs for returning students

When will I get my funds?

Continuing students will receive their Kick-Start funds from Monday, 2 October 2023 onwards. Funds will only be released once your attendance has been confirmed for the new academic year. Please ensure you have completed online enrolment and then swiped your student ID card to enter campus.

When can I collect my Kick-Start card?

If you haven’t already been issued with a Kick Start card you’ll be able to collect yours from Monday, 18 September 2023 onwards.

Eligibility

Who is eligible for ‘The Kick-Start Scheme’ funds? Who is eligible for ‘The Kick-Start Scheme’ funds?

You must meet all of the following criteria to be eligible:

  • You must be considered a new student studying a full-time, undergraduate course, which starts in September 2018 or after. 
  • You must have a student status of Home or Channel Isles (i.e. not be considered an International student).
  • You must be paying fees at the maximum (£9,250) rate.

I have previously withdrawn from study, am I eligible?

When you withdraw from study any Kick-Start funds remaining will be frozen. If you then enrol on a course of the same level you will not receive additional funds but we will make any previous balance available to you.  You will then receive your next award when you progress into the next year of your course.

What happens if I change my course?

You can only receive one award per year of study. If you change your course but remain at the same level of study you will not receive a further award in that year but will receive an award in each progressive year of study. 

How often will I receive funds?

You will receive funds for each taught year of your course, where you meet the eligibility criteria.

You will only receive funds once for each taught year of your course. For example, if you defer study having already received your entitled funds for that year of the course, when you resume on that same year and course you will not receive any additional funds. When you progress to the next year of the course, you will then be eligible for the next year’s funds.

I am repeating study – am I eligible?

Students who are repeating study pay a reduced rate fee therefore you will not be eligible. However, any credit you have remaining on your Kick-Start account from your previous year(s) can be continued to be used whilst you are repeating study.

I am on placement – am I eligible?

Students who are on placement do not pay a tuition fee for the period they are on placement and therefore you will not be eligible. However, any credit you have remaining on your Kick-Start account from your previous year(s) can be continued to be used whilst you are on placement.

If your year includes a half year placement, then you will be entitled to half of the funds for that course year (i.e. £150, with the potential of a further £250 subject to meeting the additional payment criteria).

I am not in attendance because I am resitting – am I eligible?

Students who are resitting do not pay fees and do not have an enrolled (in attendance status), therefore you will not be eligible for further credit being awarded and any remaining funds on your account will be suspended until you return back to the course.

I am topping up from an FdA/FdSc to a BA/BSc(Hons) course – am I eligible?

Yes, students who top up to a full-time BA/BSc(Hons) from an FdA/FdSc will be eligible for the Kick-Start Scheme.

I meet the eligibility criteria but I have been given a fee discount – am I still eligible?

Students who meet the eligibility criteria for the Kick-Start Scheme may have been given an early payment discount. If you are paying at the £9250 rate but have been made eligible for one of these discounts then you will still be entitled to ‘The Kick-Start Scheme’.

Funds

How much do I get?

Students studying a full-taught year will get £300 of credit at the start of your year. If you are a UK student with a household income of below £25,000 you will be entitled to a further £500 at the start of your second semester. Both your household income and your eligibility as a UK student will be determined by your Student Finance assessment. You therefore need to ensure you (and anyone else who provides information as part of your Student Finance application) give consent for their information to be shared with the University.

I’m on placement for half my course year – how much do I get?

If your course year includes a half year placement, then you will be entitled to half of the funds for that course year (i.e. £150, with the potential of a further £250 subject to meeting the additional payment criteria). Please note your course year is determined by whether you are following a September or January intake. If you are still unsure what funds you may be entitled to, please visit the Student Services team or email kickstart@ucb.ac.uk.

When do I get my funds?

Your £300 credit on your Kick-Start account will be available within 30minutes of you completing your enrolment in full (i.e. both Enrolment Part 1 and Enrolment Part 2).

If you are entitled to the additional £500 credit (refer to question ' How much do I get?') you will receive this within four weeks of the start of teaching in semester 2.

Once your funds have been released you will be emailed to your University College Birmingham email account (yourstudentid@student.ucb.ac.uk). You can access the Kick-Start website using your UCB email address and your UCB password. Once you have logged in you can start purchasing items straightaway from the Kick-Start website.

Is it a loan? Do I have to pay it back?

No, it is not a loan and it does not need to be paid back.

What happens to my credit if I don’t spend it?

At the end of each year, any unspent funds on your Kick-Start Scheme account will roll forward until the final year of your course. On 30th September immediately following the expected completion of your course any unspent funds will be removed from the account, meaning you cannot spend these after this date. If however, you enrol onto another eligible course (e.g. a full-time BA/BSc (Hons) top-up course) before 30th September any unspent funds will be rolled forward.

How do I know how much I have remaining on my Kick-Start account?

You can check your balance via your online Kick-Start account

Can I, or friends and family add funds to my Kick-Start account?

Yes, further credit can be added via your online Kick-Start account. If you don’t spend this additional credit then you can request for this money to be refunded to you by contacting customer.service@ucb-kickstart.co.uk Please note you cannot have any unspent credit that the University has issued to you refunded - only the additional funds you, friends or family have added.     

If I withdraw from the University do I need to pay back the Kick-Start funds I’ve spent?

No, but the University will remove any unspent funds from your Kick-Start account as soon as your withdrawal is processed.

If I defer from my course what happens to my Kick-Start account? If I defer from my course what happens to my Kick-Start account?

Your Kick-Start account will be suspended from when your deferral is processed until you resume study. This means you will not be able to use any of your Kick-Start funds during your period of deferral, but any unspent funds will remain there ready for when you return to study.

Please note you will only receive funds once for each taught year of your course. For example, if you defer study having already received your entitled funds for that year of the course, when you resume on that same year and course you will not receive any additional funds. When you progress to the next year of the course, you will then be eligible for the next year’s funds.

What happens if I have received an overpayment?

If you have received an overpayment for some reason, the overpayment will be taken out of your Kick-Start account or from any future entitlement if there are not sufficient funds in your account.

I think I’m entitled to the additional funds at the start of Semester 2 but I haven’t received them, what should I do? I think I’m entitled to the additional funds at the start of Semester 2 but I haven’t received them, what should I do?

You will need to check with Student Finance if your application has been ‘income-assessed’ and, if so, whether the household income figure reported is below £25,000.  You will also need to ensure that you and all the people who have supported your application (i.e. parent(s) or partner) have given consent for the University to see this information.

Once you have checked the above please visit our Kick-Start team in Student Services who will check your eligibility for an additional award. 

Please note that for students enrolled on a September start course your income assessment must be completed by Student Finance no later than 30th June each year. For January starters awards this must be completed by 30th November of each year. After these dates, no additional awards for that particular year will be issued. 

How can I spend my funds?

You can spend your funds on the following:

  • On the Kick-Start website - take a look to see what you can purchase!
  • At the Student Guild:
    • Society Membership fees
    • University College Birmingham branded clothing
  • In the cafés at Summer Row, McIntyre House and Moss House
  • At the Gym at Moss House
  • At the Cakes & Bakes shop at Summer Row

Is there a limit as to how I can spend my funds?

Of the £300 you receive, £250 must be spent on the Kick-Start website, the remaining £50 can be used on the other items from within University College Birmingham (listed above) or you can spend this on the Kick-Start website too. If you are entitled to the additional £500 (see 'How much do I get?' for more information), £300 of this amount must be spent on the Kick-Start website; the remaining £200 can be used on the other items from within University College Birmingham (listed above) or if you prefer all or some of this £200 can be spent on the Kick-Start website.

What if I want to buy something that costs more than I have funds for on my Kick-Start account?

This isn’t a problem. You can use what funds you have available from your Kick-Start account and pay for the outstanding amount via credit/debit card. If you have no funds remaining on your Kick-Start account you can simply purchase items using your credit/debit card.

Account / Card

I have forgotten my PIN, how do I reset it?

Reset your PIN by logging in to your Kick-Start account and going to 'Your Account'.

I have forgotten my Kick-Start account password, how do I reset it?

The password you need to access Kick-Start is the same as your UCB password. To reset this please email itsu@ucb.ac.uk. 

Can I return items purchased on the Kick-Start website?

Should you change your mind about your order, there is a 'no questions asked' returns policy providing you return your product within 14 calendar days of the delivery of your order. Please note eBooks cannot be returned, refunded or exchanged. For more details on the Kick-Start returns policy and how to return items please click here.

The item I ordered on the Kick-Start website has arrived damaged / faulty / incorrectly supplied. What should I do?

Please notify the Kick-Start customer services team within 24 hours of receiving the order. The return procedure can be found here.

An order hasn’t arrived, despite my Kick-Start account showing the order was dispatched more than 48 hours ago.

Please contact the Kick-Start customer services team if you are concerned about an order that hasn’t arrived.

Getting your Kick-Start Card

How do I get my Kick-Start Card?

Kick-Start cards will be issued during enrolment starting week beginning 18 September 2023.

Once your Kick-Start card is issued, you will be able to use some of your funds on campus at:

  • 5th-floor café at Summer Row
  • Ground floor café at McIntyre House
  • The Living Room and the Dining Room at Moss House
  • The Gym at Moss House
  • The Students' Guild shop at Moss House
  • Cakes & Bakes shop at Summer Row

Other queries

If you have a query about your Kick-Start account that isn’t answered here please email kickstart@ucb.ac.uk with your query. Our team will then either assist you with your enquiry about The Kick-Start Scheme or direct you to someone who can help.

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