I studied at University College Birmingham back in 2016, graduating in 2020 from my Ba (Hons) Hospitality with Events Management Degree. Alongside university, I worked in the in fast casual restaurant side of the hospitality industry, at Hickory's Smokehouse. I started here as a server at 18 and within 6 months I was promoted into my first management role. A year after this, I was promoted to Assistant and then onto Bar Manager, taking on the role of in store management coach in 2019.
With venues across the UK, I travelled a lot with Hickory's, watching the company grow and with it the training needs. In 2021 I became a management trainer, where I found my passion for training, development, and coaching people. In 2023, I decided it was time to drive my passion for the hospitality industry forward. Passing my knowledge of food and beverage onto the next generation, starting here at UCB in the food and beverage department.
Level 1 Food and Beverage Service
Level 2 Food and Beverage Service
Research interests and scholarly activity
I am interested in food and beverage service improvements and management development within the industry, ensuring establishments can use processes to streamline work and be more efficient and effective in their practices.