Hafiza's Profile
Job title
Lecturer
Academic qualifications
Cert Ed, BA (Hons) Combined Honours Degree in Employee Relations & Management, Pg Cert in Education
"I was involved in the selection panel for the 22,000-strong volunteer cohort for the Birmingham 2022 Commonwealth Games, where I also had the honour of serving as lead flag bearer and placard holder for Team Wales."
My professional journey is rooted in a blend of commercial experience, academic study, and a passion for bridging industry and education. My early years were shaped by working in my family’s travel agency alongside part-time roles at Marks & Spencer, where I developed a deep appreciation for customer service and the complexities of the retail and travel sectors. These formative experiences laid the groundwork for my studies, and after graduating, I worked in human resources (HR) before moving into higher education administration at Birmingham City University and, ultimately, the Birmingham College of Food, Tourism and Creative Studies (now known as UCB), where I was an Examinations Officer.
I’m currently a Lecturer and Year Manager at UCB, providing both academic and pastoral support to undergraduate students in the Airport and Aviation, Hospitality, and Tourism courses. My teaching focuses on HR, Leadership and Management, Research, and Sustainability. I serve as Academic Representative and Lead Governor, ensuring that the university’s priorities align with academic delivery, advocating for student needs at governance level, and promoting inclusive teaching that supports graduate outcomes.
I’m deeply interested in global multiculturalism, digital communication, and the evolving dynamics of international markets. Through UCB’s Industry Exchange initiative, I ensure my teaching remains current by embedding contemporary industry insights (particularly around sustainability, graduate employability, and the impact of technology) into the curriculum. I’m also exploring the role of Artificial Intelligence in education through collaboration with Oxford University’s AIEOU (AI in Education at Oxford University) and engagement with industry leaders and key figures in the sector, for example via my connections at Prestwick Airport.
I continually evolve my practice through sustained professional development. This includes a range of teaching qualifications, digital skills certifications, and postgraduate study tailored to the changing needs of higher education. Most recently, I completed the Advance HE Aurora Leadership Development Programme and formal training as an External Examiner. I am also an Affiliate Member of the Chartered Institute of Professional Development (CIPD) and certified in ‘Sustainability Leadership’ by the Digital Tourism ThinkTank.
My contributions have been recognised with multiple nominations for the Teacher Spotlight Awards. My involvement on the selection panel for the 22,000-strong volunteer cohort for the Birmingham 2022 Commonwealth Games has further informed my teaching on employability, large-scale event planning, and legacy strategy. This hands-on experience, combined with my ongoing engagement in professional development, directly enhances my teaching by integrating current sector trends, digital innovation, and employability insights into the classroom.
What I enjoy most here at UCB is supporting a diverse student community and witnessing their confidence grow as they connect theory with real-world practice. I was inspired to teach at UCB by its strong industry links, applied learning focus, and commitment to student success. My students often tell me that they appreciate the real-world relevance of my teaching, the relatable industry examples I bring into discussions, and my supportive, structured approach to complex topics.
Outside of my work at UCB, I’m passionate about travelling and cooking. I particularly enjoy recreating dishes from places I’ve visited. Recently, I’ve enjoyed watching Ultimate Airport Dubai on TV - it’s a documentary series that offers a behind-the-scenes look at one of the world’s busiest airports. Some colleagues may not know that I had the honour of serving as lead flag bearer and placard holder for Team Wales at the Birmingham 2022 Commonwealth Games!