Jenna's Profile
Job title
Lecturer
Academic qualifications
BA Hons French and German, PGCE in Post Compulsory Education - Distinction
"From Cabin Crew to Classroom - over 15 years of real-world aviation experience is at the heart of my teaching."
Aviation isn’t just my career; it’s my passion. After 15 years as Cabin Crew with British Airways, I have a solid understanding of standard and emergency procedures, customer service, and what it really takes to keep things running smoothly in the air. I also spent years as an Overseas Resort and Airport Controller with MyTravel, living and working across Europe. These roles taught me the nuts and bolts of airport operations, tour operations, staff management, and even financial reporting and P&L (Profit and Loss). I have a valid Cabin Crew Attestation (CCA) certification and SET (Society of Education and Training) membership. I love to bring all of my real-world knowledge and lessons straight into my teaching, and share my industry knowledge with my students.
At UCB, I teach on our Aviation and Airport Management and Tourism programmes. I’m motivated by how passionate our students are about the industry, and I’m always eager to help them connect what we discuss in class to what’s happening in the real world. The Aviation Suite here at UCB is an incredible resource, and I was drawn to teach here specifically because of the hands-on opportunities it offers to our students.
For me, the best part of teaching isn’t just helping students grow academically, it’s watching them build their self-confidence and find their place in the sector. Aviation is an exciting, ever-changing industry that can also be tough at times. I’m here to help students navigate it, both by imparting my knowledge and helping them build the confidence and resilience they need to succeed. I’m often described as approachable and personable, and I work hard to create a supportive environment where students feel comfortable asking questions and taking on new challenges.
Outside of work, I love spending time with my family and friends. As well as speaking French and German, I dabble in Spanish, Italian, and Portuguese. When I’m not teaching, you’ll probably find me at the gym, growing my own vegetables, or catching up on some of my favourite TV shows such as Richard Osman’s House of Games. A lesser-known fact about me is that I can juggle!