Level 4

Course Level

Level 4


18 months

Business, Marketing and Finance

90% of apprentices will remain in employment after completing their apprenticeship

83% of apprentices say their apprenticeship has improved their career prospects

Are you committed to customer satisfaction? Passionate about maintaining the highest standards of performance and output? Our Quality Practitioner Apprenticeship will enable you to work at the heart of essential systems and procedures for maintaining quality and ensuring your organisation fulfils key contractual and regulatory requirements for its customers and stakeholders.

Quality practitioners are responsible for all aspects of quality in a given area, such as production or procured goods, engaging with those accountable for product or service delivery in order to meet key performance indicators. The broad purpose of the role is to deploy effective quality practices in your area of responsibility, covering four main elements: quality planning, quality assurance, quality control and continuous improvement. You will support in formulating quality strategy, managing customer satisfaction and supplier performance, planning and conducting audits, developing quality control plans and policies, solving quality problems and applying quality risk management to drive new product or service development.

Enabling you to learn while you work, this apprenticeship is suitable for employees working in quality roles, including activities to identify, collect and analyse quality data, applying methods to improve quality performance, identifying gaps in process performance and developing improvement plans to address such gaps.

Why choose this apprenticeship?

  • BOOST YOUR SKILLS – Develop key skills, knowledge and behaviours to support your progression towards management responsibilities
  • LEARN WHILE YOU WORK – Put your training into practice in the workplace alongside your studies and gain vital hands-on experience
  • RECOGNISED QUALIFICATION – Complete your apprenticeship and get a recognised Level 4 qualification

Our facilities

Our learning spaces at University College Birmingham ensure you have the right environments to build your knowledge, from lecture theatres to interactive group working spaces and extensive library resources.

Entry requirements

  • We will undertake an assessment and in-depth skills scan to ensure this standard is applicable and suitable to your job role and your prior level of skills and knowledge.
  • GCSE maths and English at grade 4/C or above, plus two A-levels in a science subject and maths.
  • Please note: University College Birmingham and our collaborative partners at the University of Warwick are committed to widening participation and seek to recruit apprentices from diverse academic, social and professional backgrounds. As a result, University College Birmingham may also provide recognition of prior certificated and experiential learning where applicants do not hold the A-level grades.
  • You must be working in a quality practitioner role for a minimum of 30 hours per week.

Note: Entry requirements for this apprenticeship may be decided by the employer in conjunction with University College Birmingham.

Key information

Teaching and assessment

This course incorporates delivery of the Quality Practitioner Level 4 Standard. There will be a mix of theory and practical assessments at University College Birmingham and in the workplace. Blended learning will also be used to ensure continuity of teaching and learning for all apprentices. Attendance at University College Birmingham will be agreed in advance, with access to our wide range of facilities to enhance your learning experience.

An e-portfolio contributes to an end-point assessment which comprises several elements. Achievement at the independent end-point assessment confirms whether the apprenticeship is complete and you have met the complete standard at pass, merit or distinction.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2021-2024.

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