Level 3

Course Level

Level 3


15-18 months

Hospitality and Tourism

90% of apprentices will remain in employment after completing their apprenticeship

83% of apprentices say their apprenticeship has improved their career prospects

Are you pursuing a career in the fast-paced and exciting world of hospitality? Our Hospitality Supervisor apprenticeship is designed for anyone working in a suitable role, with opportunities across a wide variety of business including bars, restaurants and cafés, hotels, conference centres, banqueting venues and contract catering.

Hospitality supervisors support management teams and often run shifts and take charge of events, while they may also specialise in a particular area or across functions depending on the nature of the venue and size of the team. You will be responsible for organising and motivating staff, often working under pressure in this busy and varied sector.

Enabling you to learn while you work, this Level 3 apprenticeship features a mix of theory and practical delivery at University College Birmingham and in your workplace. Your studies will explore the essentials of working in hospitality to equip you with the tools you need to thrive in the business, as well as enabling you to select from a variety of specialist supervisory areas.

Why choose this apprenticeship?

  • BOOST YOUR SKILLS – Learn key supervisor skills for the hospitality sector as well as selecting from a number of specialisms, from food and beverage, bar or front office to housekeeping, concierge and events
  • LEARN WHILE YOU WORK – Gain a Level 3 qualification while putting your learning into practice in the workplace
  • MOVE UP TO HIGHER EDUCATION – Complete the Level 3 apprenticeship and you could move onto a higher apprenticeship or our range of university hospitality courses at degree level
  • TEAM SCOTLAND PARTNERSHIP – Our University will be the home for Team Scotland at the 2022 Commonwealth Games in Birmingham, offering exciting opportunities for our students to work with the team and its athletes

Our facilities

University College Birmingham is renowned for its outstanding food and hospitality training facilities. Our award-winning restaurant on campus provides the perfect environment for students on our hospitality courses to boost their skills across different service styles.

Entry requirements

  • You need to be aged 16 or over and in full-time employment. You will already be working in a suitable role, or we can help you find one.
  • You will need a relevant Level 2 qualification and, ideally, English and maths at grade 4 (grade C) or above. However, all applicants will be considered on an individual basis. You will also be required to attend an interview at University College Birmingham.
  • If you do not have a grade 4 (grade C) or above in English and maths, you will need to undertake an assessment so we can ensure you receive the best support for that subject.
  • If you have experience working in the industry, we would be delighted to hear from you.

Key information

Teaching and assessment

This apprenticeship is for a maximum of 18 months with a mix of theory and practical delivery at University College Birmingham and in the workplace.

Throughout your training your tutor will guide you through assessments both in the workplace and at college. You will have practical assessments, online tests and assignments throughout your apprenticeship.

Your personal assessor will visit you regularly in the workplace (and will be happy to see you more often if you need extra help). They will assist you throughout your training to help you achieve your qualification.

You may need to attend college to gain additional skills but this will be discussed with you and your employer.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

End-point assessment

All apprenticeship standards require successful completion of end-point assessments graded by an approved external apprenticeship organisation.

In order to pass the Hospitality Supervisor apprenticeship end-point assessment, you must successfully complete the following:

  • Multi-choice questionnaire
  • Practical observation in a working environment
  • Written business project
  • Professional discussion

Latest updates

Join the conversation and check out the latest updates from our Department of Hospitality and Tourism.

UCB Hospitality
UCB Tourism


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