Level 3

Course Level

Level 3


15 months

Business School

90% of apprentices will remain in employment after completing their apprenticeship

83% of apprentices say their apprenticeship has improved their career prospects

Digital technology is becoming an ever more essential feature of modern day business. Organisations big and small are finding ways to apply such technology to maximise productivity, while many firms are also increasingly supporting their service users through online and digital channels in place of phone and face-to-face contact. With more and more people needed to implement these digital operations, our Digital Support Technician Apprenticeship will give you the training to help meet this demand.

Working across all sectors and within public, private and voluntary organisations, the broad purpose of a digital support technician is to maximise the effective use of digital office technologies, productivity software, digital information systems, digital communications and collaborative technologies to achieve objectives. You will develop the key IT and customer support skills for such roles with a view to supporting your progress towards higher level responsibilities.

By completing this digital support apprenticeship, you will boost your career prospects with a Level 3 qualification gained on the job, as well as being able to apply for registration with the British Computer Society (BCS), the Chartered Institute for IT, giving you valuable professional recognition within the industry.

Why choose this apprenticeship?

  • BOOST YOUR SKILLS – Develop key skills and knowledge for IT systems, improvement of software and hardware, as well as supporting internal and external customers
  • LEARN WHILE YOU WORK – Put your training into practice in the workplace alongside your studies and gain vital hands-on experience
  • RECOGNISED QUALIFICATION – Complete your apprenticeship and get an industry recognised Level 3 qualification
  • INDUSTRY APPROVED – On completion you will be recognised for entry onto the BCS Register of IT Technicians, confirming SFIA Level 3 professional competence

Entry requirements

  • We will undertake an assessment and in-depth skills scan to ensure this standard is applicable and suitable to your job role and your prior level of skills and knowledge.
  • GCSE Maths and English at grade 4/C or above.
  • You must be working in a suitable role/employment setting for a minimum of 30 hours per week.

Note: Entry requirements for this apprenticeship may be decided by the employer in conjunction with University College Birmingham.

Key information

Professional recognition

Individuals completing the Digital Support Technician Apprenticeship will be recognised for entry onto the Register of IT Technicians with the BCS, The Chartered Institute for IT, confirming Level 3 professional competence under the Skills Framework for the Information Age (SFIA). Those completing the apprenticeship can apply for registration.

Teaching and assessment

This course incorporates delivery of the Digital Support Technician Level 3 Standard. There will be a mix of theory and practical assessments at University College Birmingham and in the workplace. Blended learning will also be used to ensure continuity of teaching and learning for all apprentices.

Attendance at University College Birmingham will be agreed in advance, with access to our wide range of facilities to enhance your learning experience.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2021-2024.

End-point assessment

An e-portfolio contributes to an end-point assessment which comprises several elements. Achievement at the independent end-point assessment confirms whether the apprenticeship is complete and you have met the standard at pass, merit or distinction.

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