You can find the answers to our most commonly asked questions below. If you can't find the answer you are looking for please contact our Accommodation Team:
By telephone: 0121 232 4131
By email: email@example.com
In person: staff are available on a drop-in basis at Student Services, 7th Floor, Summer Row building.
The application process
How do I apply for accommodation?
Can I view the accommodation?
When will I receive an offer of accommodation?
How do I receive my accommodation offer?
What if I'm on holiday when I receive my offer?
Catering or self-catering?
Am I guaranteed accommodation?
Do you have a quiet / mature block?
Can I apply for only one semester?
Help! I've made a mistake on my application form.
Are there application deadlines?
Do you have single-sex flats?
Do you offer accommodation for couples or students with children?
Can I cancel my accommodation application?
Can I cancel once I have accepted the accommodation offer?
My offer has been cancelled. What should I do?
Are there payments to be made?
Can I get my room number?
Can I bring a TV and will I need a TV licence?
Are my belongings insured?
When can I move into the halls of residence?
Can I move in before the contract begins?
Where is the accommodation?
What should I bring with me?
Once you've moved in
Can I park my car or motorcycle?
When is the reception open?
Can I stay during holiday periods?
What is the Student Accommodation Code?
Is the internet included in the costs?
Will my room and flat be cleaned?
How do I report any problems?
Is there a laundry service?
When payments are due
Payment examples are set out in the application form under the section ‘Payment Preferences’. These will vary in relation to your student status. Those with an entitlement to a Student Loan can pay in three instalments. Those from Overseas and the EU can pay monthly. All residents have the option to pay in full.
UCB students & Birmingham City Council tax discount/exemption information
Council tax exemption flyer