Cabin Crew and Airport Operations Level 2


Overview (NV)

Cabin Crew and Airport Operations Level 2

Course length
1 year full-time


Want to work in the skies and deliver an exceptional service to airline passengers? The career you want to land is cabin crew. 

As part of a cabin crew team, you will have the opportunity to travel, discover new cultures, mix with people from all walks of life, and, crucially, demonstrate first-class customer service skills, giving passengers a fantastic experience to remember. 

This Level 2 qualification can help you land your first job working in a cabin crew team. You'll learn how to co-ordinate a safe flight - preparing the cabin, getting passengers aboard, performing safety procedures and learning how to deal with emergencies. 

During your course, you will cover areas such as: 

  • Airline industry terminology
  • Responding to planned and unplanned emergencies on board an aircraft
  • The effect of the weather on aviation operations
  • Crew room duties
  • Customer service, safety, security and the comfort of passengers
  • Medical emergencies on board an aircraft 

On successful completion of the course, students can progress onto the BTEC Level 3 90 Credit Diploma in Travel and Tourism.  

Why should I choose this course?

Level 2 will suit you if you want to find your first job as part of a cabin crew. You may have some experience in a related job, or you might be completely new to the aviation industry. 

The course:

  • Will enable you to work as air cabin crew in the aviation sector
  • Allows you to learn, develop and practise the skills required for employment and/or career progression in the aviation sector
  • Provides a broad background of understanding of the aviation sector and the vocational skills required
  • Will improve your knowledge and skills and increases your chances of getting a job in this exciting industry 

Course-specific facilities

As part of UCB's ongoing investment, students on this course will have use of exciting new simulation facilities, including a state-of-the-art, mock plane cabin. The facilities also include check-in areas and Galileo GDS system for training students. Find out more.

Open days 

Our open days are designed to give you as much information as possible about UCB and the areas you are interested in studying. Come along and we may make you an offer on the day.

Why maths and English are so important to your career

Achieving a good level of English and maths is important so you can compete in today’s labour market and secure the career you have always wanted. Alongside your full-time course, you will continue to develop your English and maths skills. If you haven’t yet achieved GCSE grade 4 (grade C) in English and maths at 16, you will continue to study these subjects through resits or by taking Functional Skills at an appropriate level. We will support you all the way, so there is no need to worry.


Proficiency in maths is vital for success in the business industry for both strategic planning and for the smooth, every day running of a company. For example, maths is important for:

  • Calculating duty free allowances for different areas of travel
  • Working out different currency conversations
  • Ordering goods and services
  • Managing a budget


As with maths, it is difficult to overstate the importance of good English skills. English is important in the world of business because: 

  • Good quality speaking and listening skills are needed when communicating with colleagues and customers
  • Customer service skills require good English skills in speaking and written communication
  • Accurate reading is vital for following instructions, reading documents and emails, and understanding the ideas, aspirations and demands of colleagues and competitors
  • English is important when preparing a CV and a business proposal, and for putting together advertising and marketing plans for your business

Institute of Travel and Tourism

Teaching & Assessment (NV)

Teaching and assessment

You will be assessed through coursework assignments and projects, some of which will involve industry-related visits. 

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

Entry Requirements (NV)

Entry requirements

  • Ideally, you will require a minimum of 4 GCSEs at grade 3 (grade D) or above. However, our lecturers are primarily looking for students who are enthusiastic and passionate about delivering excellent customer service, along with a love for travel.
  • School applicants will be required to provide a good school report, which must include attendance.
  • If you do not have a grade 4 (grade C) or above in English and maths and you are under 19, you will be required to complete an assessment so we can ensure you receive appropriate support. Applicants over 19 are not required to complete maths and English.


Students are required to buy a uniform. To help keep costs to a minimum, these items are available to buy through UCB. If you have any concerns about the cost of the uniform, please discuss this at your interview as we may be able to help.

What will I study? (NV)

What will I study?

  • Introduction to Airline/ Aviation Operations
  • Airline Health, Safety and Security
  • Crew Room Duties
  • Role of Air Cabin Crew (On Board)
  • Preparation for Employment as Air Cabin Crew
  • Health and Safety
  • Aviation Security
  • Aviation Communications
  • Airline Emergency Procedures

Your study programme

In addition to your full-time course, every student has an individual study programme which ensures that you develop the right skills and experience to progress onto either higher education or gain employment. What is included in your individual study programme will vary depending on what you have already achieved and your career aspirations.

Work placement

Work placement will form an essential part of your individual study programme and all students will be expected to complete an appropriate work placement related to their full-time course.

To find out more about the work placement opportunities for this course, click on the ‘Work Placement’ tab above.

Work Placement (NV)

Work placement

You will be required to complete a work placement, which not only gives you valuable experience, it also:

  • Helps you apply what you are learning into practice
  • Gives you a better understanding of how a company or organisation works
  • Helps you to develop essential skills such as time management, social and communication skills and the ability to work as part of a team
  • Enriches your CV
  • Enhances a UCAS application and personal statement should you wish to progress to higher education
  • Helps you consider wider future employment opportunities

At UCB, we have a specialised team of Employability Tutors based in hired@UCB, who will provide you with the necessary skills to source a work placement.

If students are passionate about their career choice, work placements are vital.

A set of achievements, skills, understanding and personal attributes make a student more likely to gain employment and be successful in their chosen occupation, which benefits themselves and the workforce.

Careers (NV)


This course can help you realise your aspirations for employment within the airline industry and can lead to a variety of jobs, including:

  • Cabin Crew
  • Passenger Service Agent
  • Check-in Assistant
  • Baggage Handler 

If you are considering a career as air cabin crew, the following restrictions will apply: 

  • Learners must be able to swim at least 25 metres without any assistance and tread water for at least one minute
  • Airlines have a minimum height requirement that varies from airline to airline; however, this is usually between 5'2” (1.575m) and 6'1” (1.85m) tall, with weight in proportion to height. 

You may also want to build on your knowledge and take a Level 3 course in Travel and Tourism, which could lead to higher paid jobs in the future.


The team at hired@UCB – our student placement and careers service – can help you with advice, information and guidance in finding a job. They can help you develop your work-related skills.

Based in new facilities on the ground floor of Moss House, the hired@UCB team comprises specialist staff to help with:

  • Careers advice and guidance
  • Placements, work experience and volunteering
  • Unitemps – UCB's recruitment agency
  • Employer engagement
  • Part-time and seasonal work
  • Internships, apprenticeships and traineeships
  • Alumni support

Find out more about hired@UCB services.