Healthcare Support Worker Apprenticeships Level 2 and Level 3

Overview (NV)

Clinical Healthcare Level 2 and Level 3

Course length
12-18 months (one day per month)


Healthcare Support Workers work as part of a team providing high quality and compassionate care to individuals. You will carry out well defined routine clinical duties like monitoring an individual’s condition (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and well-being.

Depending on where you work you mays also help them to eat, drink, wash, dress or go to the toilet. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during or after those activities in line with their care plan. Healthcare Support Workers work in a range of healthcare settings and your team may include workers from both health and social care. 

Who is it suitable for?

The course is aimed at those who work in healthcare services, typically in the following settings:

  • Adult nursing support

  • Maternity support

  • Theatre support

  • Mental health support

  • Children and young people support
  • Allied health profession

Why should I choose this course?

  • To gain new skills
  • Level 3 Diploma in Health and Social Care is highly recognised in the health and social care sector
  • Career progression
  • Opportunity to consider new career pathways  

Course content

The course will run for two years with a mix of theory and practical assessments at UCB and in the workplace. Apprentices need to attend one day per month at UCB (9am - 5pm), where they will have access to UCB’s wide range of facilities to enhance their learning experience. The employer also has a responsibility to provide 20% off-the- job learning for all apprentices.

You will be expected to work as part of a team and will need to act within the limits of your competence, knowing who to ask for help and support if you are not sure. During the first part of your apprenticeship, you will be supported to achieve the Care Certificate, which forms part of your induction and covers the fundamental skills needed to provide quality care. You will also have options related to the roles above. 

Teaching and Assessment (NV)

Teaching & assessment 

You will need to complete tasks and acquire a portfolio of evidence through work-based learning and assessment; taught sessions and online delivery.  A qualified tutor / assessor will examine the evidence which is then approved by the external verifier (appointed by the examining body).  Personal learning and thinking skills and employment rights and responsibilities are embedded in the apprenticeship.

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

Entry Requirements (NV)

Entry requirements

  • You are required to undertake the Enhanced Disclosure and Barring Service process and provide the result prior to starting 
  • The Care Certificate must be achieved as part of the Apprenticeship Standard
  • Minimum 18 years old
  • Working for 30 hours per week in an appropriate role
  • Experience of working in the health and social care sector
  • Hold Level 1 Functional Skills and begin to complete Level 2 Functional Skills by the end of the programme.
What's next? (NV)

What's next?

If you want to become an apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise you on what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email: