Hospitality Supervisor Level 3

Overview (NV)

Hospitality Supervisor Level 3 (standard)

Course length
12-18 months


Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focused and enjoy working as part of a team. 

Hospitality supervisors work across a wide variety of businesses, including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract catering. Hospitality supervisors support management teams and often run shifts and take charge of events. Supervisors will organise and motivate staff, often working under pressure in this busy and varied industry.

This Level 3 apprenticeship explores the essentials of working in hospitality. There are specialisms you can select in a number of areas, including: 

  • Food and beverage supervisor 
  • Bar supervisor
  • Housekeeping supervisor 
  • Concierge supervisor
  • Front office supervisor
  • Events supervisor
Teaching and Assessment (NV)

Teaching and assessment 

Throughout your training, your tutor will guide you through assessment, both in the workplace and at UCB. You will have practical assessments, online tests and assignments.

Your personal assessor will visit you regularly in the workplace (and will be happy to see you more often if you need extra help). They will assist you throughout your training to help you achieve your qualification.

Apprentices may need to attend UCB should they, or their employer, wish them to gain additional skills, but this will be discussed with you and your employer. 

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

End-point assessment 

All standards require successful completion of end-point assessments graded by an approved external apprenticeship assessment organisation. In order to pass the Hospitality Supervisor Apprenticeship end-point assessment, you must successfully complete the following: 

  • A multi-choice questionnaire 
  • Practical observation in a working environment 
  • A written business project   
  • A professional discussion 
Entry Requirements (NV)

Entry requirements

You need to be 16 and over and in full-time employment. You will already be working in a suitable role, or we can help you find one.

You will need a relevant Level 2 qualification and, ideally, English and maths at grade 4 (grade C) or above. However, all applicants will be considered on an individual basis.

You will also be required to attend an interview at UCB.

If you have experience working in the industry, we would be delighted to hear from you.

If you do not have a grade 4 (grade C) or above in English and maths, you will need to undertake an assessment so we can ensure you receive the best support for that subject.

What's next? (NV)

What next?

If you are in work and want to take an apprenticeship qualification, you can enquire online by clicking on the green apply button on the overview page (see the tab above).

If you require any further advice or information, please contact the Apprenticeship team:

Telephone: 0121 232 4091 (Monday-Friday 9am-5pm)