Hospitality Team Member Apprenticeship Level 2

Overview (NV)

Hospitality Team Member Level 2 (Standard)

18 months


Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focused and enjoy working as part of a team. 

If you already work in hospitality – and want to learn new skills and gain official recognition for your experience – an apprenticeship is a great way to gain skills, knowledge and behaviours while you earn.

Alternatively, you might want to join the industry and complete an apprenticeship while you work. UCB may be able to help you find a suitable employer and start you on an apprenticeship.

A hospitality team member can work in restaurants, bars, conference centres, coffee shops, hotels or restaurants. This Level 2 apprenticeship explores the essentials of working in hospitality. There are specialisms you can select in a number of areas, including: 

  • food and beverage service 

  • barista 
  • food preparation 
  • serving alcoholic beverages 


Teaching and Assessment (NV)

Teaching & assessment 

Throughout your training your tutor will guide you through formative assessments both in the workplace and at college. You will have practical assessments, online tests and assignments throughout your apprenticeship. 

Your personal assessor will visit you regularly in the workplace, or are happy to see you more often if you need extra help. They will assist you throughout your training to help you achieve your apprenticeship standard.

Apprentices may need to attend college to gain additional skills but this will be discussed with you and your employer. 

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

End Point Assessment 

All apprenticeship standards require successful completion of End Point Assessments graded by an approved external apprenticeship organisation. This apprenticeship requires successful completion of: 

  • A multi-choice questionnaire
  • A practical observation 
  • A professional discussion 
  • A business project 
Entry Requirements (NV)

Entry requirements

You will need to be 16 and over and in full-time employment. You will already be working in a suitable role, or alternatively, you could approach local employers or view our employer vacancies. If you are new to the industry or have limited experience this apprenticeship is an ideal starting point.

For Level 2 you will normally require a minimum of 4 GCSEs at grade 3 (grade D) or above.However, all applicants will be considered on an individual basis.

You will also be required to attend a college interview.

If you have experience of working in the industry we would be delighted to hear from you.

If you do not have a grade 3 (grade D) or above in English and maths you will need to undertake an assessment so we can ensure you receive the best support for that subject.

What's next? (NV)

What's next?

If you want to become an apprentice and are currently unemployed, you can approach local employers independently or view our current employer vacancies. If you are in work and want to commit to an apprenticeship, we can advise you on what your next steps should be. 

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email:

Profiles (NV)

Apprentice profiles

Find out more about what it's like to be an apprentice.

Annabelle and Laurelle

Annabelle Jenkins and Laurelle Cox

Hospitality Apprentices