Operations Manager Level 5 (standard)

Overview (NV)

Operations Manager Level 5 (standard)

Course length
Up to 30 months


Some of the UK’s leading companies and organisations were involved in creating this higher apprenticeship, designed to take managers’ skills and expertise to a more strategic level.

With a combination of hands-on experience and classroom learning, this will help you progress to more senior management and leadership roles within your chosen field. You will gain a greater understanding of an organisation’s strategy and how you can contribute to its operational goals, arming you with the tools and knowledge to accomplish these top line objectives.

With a focus on managing projects, financial and resource management, managing change, decision making and coaching and mentoring, it is aimed at managers within sectors including:

  • Hospitality and events
  • Education
  • Health services
  • Retail
  • Local government
  • Tourism and aviation

Why should I choose this course?

  • Apprentices that successfully complete the Level 5 Operations Manager Apprenticeship may progress onto the final stage year of our Chartered Management Degree Apprenticeship (CMDA)
  • Students that successfully complete the CMDA receive a BA (Hons) in Business Management
  • On completion, apprentices can register as full members with the Chartered Management Institute (CMI) and those with three years’ of management experience can apply for Chartered Management status through the CMI

Companies and organisations involved in creating this apprenticeship include:

  • CMI
  • Anglo Educational
  • Balfour Beatty
  • Barchester Healthcare
  • Barclays Bank
  • Boots UK Ltd
  • BBC
  • Civil Service
  • Co-op
  • Evolution Partnership
  • HMRC
  • Kinnerton Confectionery
  • NISA Retail Limited
  • One Stop
  • Opus Building Services
  • Sainsbury’s
  • Santander UK plc
  • Virgin Media
  • TUI

*You can find out more about this apprenticeship at a launch event between 4-6pm on Monday 17 December 2018 at our Summer Row building. This is an ideal opportunity to meet staff and find out more about the course, the career opportunities and qualifications you can gain. The event will also include a guest speaker.

To register, email apprenticeships@ucb.ac.uk

Telephone: 0121 232 4091

Teaching and Assessment (NV)

Teaching and assessment 

Throughout your training, your tutor will guide you through assessment, both in the workplace and at UCB. You will have practical assessments, online tests and assignments.

Your personal assessor will visit you regularly in the workplace (and will be happy to see you more often if you need extra help). They will assist you throughout your training to help you achieve your qualification.

Apprentices may need to attend UCB should they, or their employer, wish them to gain additional skills, but this will be discussed with you and your employer. 

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

End-point assessment 

All standards require successful completion of end-point assessments graded by an approved external apprenticeship assessment organisation. In order to pass the Operations Manager Apprenticeship end-point assessment, you must successfully complete the following: 

  • A multi-choice questionnaire 
  • Practical observation in a working environment 
  • A written business project   
  • A professional discussion 
Entry Requirements (NV)

Entry requirements

You need to be in full-time employment working in a suitable role, or we can help you find one.

You will normally need a relevant Level 3 qualification and, ideally, English and maths at grade 4 (grade C) or above. However, all applicants will be considered on an individual basis.

You will also be required to attend an interview at UCB.

If you have experience working in the industry, we would be delighted to hear from you.

If you do not have a grade 4 (grade C) or above in English and maths, you will need to undertake an assessment so we can ensure you receive the best support for that subject.

What's next? (NV)

What's next?

If you are in work and want to take an apprenticeship qualification, you can enquire online by clicking on the green apply button on the overview page (see the tab above).

If you require any further advice or information, please contact the Apprenticeship team:

Telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

Email: apprenticeships@ucb.ac.uk