Business Administration Apprenticeship Level 2 and Level 3

Overview (NV)

Business Administration Level 2 and Level 3

Course length
12-18 months (one day per month)


Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike, from the public sector and private sector to the charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintainingand improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managingpriorities and their own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Who is it suitable for?

The apprenticeship is suitable for employees in business roles which includes administration tasks.

Why should I choose this course?

  • Gain new skills and knowledge
  • Gain a professional qualification
  • Career progression
  • Opportunity to consider new career pathways  

Course content

Knowledge aspects includes:

  • External Environmental Factors
  • Stakeholders
  • Legal Environment
  • Policies
  • Business fundamental
Teaching and Assessment (NV)

Teaching and assessment 

You will need to complete tasks to build a portfolio demonstrating your knowledge, skills and behaviours. Teaching takes place one day per month combined with online activities through our learning platform. The portfolio contributes to an end-point assessment which comprises several elements. Achievement at the end-point assessment confirms whether the qualification is complete and you have met the standard at pass, merit or distinction.

Entry Requirements (NV)

Entry requirements

Ideally, applicants should have some experience of working in a business environment and/or have achieved at least Level 1 Functional Skills in English and Maths.  You must be employed and your employer willing to support you with 20% off-the-job time to complete the requirements of the course.

What's next? (NV)

What's next?

If you want to become an apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise you on what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email: