UCB's Charlotte is a hit at multinational firm

July 2016

A UCB student who swapped waitressing for a placement at a multinational company has been awarded for her ‘exceptional’ work.

Charlotte Goodall, who is studying International Tourism Business Management BA (Hons) at UCB, decided to use her work experience as an opportunity to expand her skills.

Despite having no office experience, for the past 48 weeks Charlotte has been successfully working as a Customer Service Analyst with Cummins Daventry, a global diesel engine manufacturer. 

And she has achieved so much during her placement Charlotte has been named as one of UCB’s most exceptional work experience students.

The former pupil of Sponne School in Towcester, Northampton said: “I’ve done something I never thought I’d do. I used to think I was going to be a waitress for the rest of my life because I’d never done anything else.

“Now every day brings a new challenge; there’s constantly something to learn whether it’s a new function in Excel or a different aspect of the business. Doing this has opened so many doors for me. I feel wiser and I’ve grown up a lot over the past year.”

In addition to her daily duties, the 21-year-old developed ‘how to’ guides and led an in-house research project. She also designed and distributed a questionnaire to the shop floor to gauge the kind of information employees wanted displaying in the factory.

She also found time to join the company’s fundraising initiatives, playing a key part in raising £950 for Bethany’s Wish, a charity which raises awareness of Wilms tumour, a rare childhood cancer of the kidney.

UCB lecturer and mentor Catherine Yard said Charlotte had shown high levels of professional and enthusiasm. She added: “Charlotte has proven herself to not only demonstrate the upmost professional behaviour in a placement but presented herself as an exemplary representative of UCB.”