The IT support Unit, DICE, Web Developers and AV teams are all located in the ground floor of Camden House. Together they provide an improved, more complete service all in one central location. Students are welcome to drop in or call without an appointment for support, advice or feedback at any time.

Computing Facilities

All students have access to computers throughout UCB's Campuses. The UCB Portal offers students a "Find a PC" feature, which provides live information about the availability of computers for use across UCB's Campuses.

All students have access to computers in the Resource Centre and Library in The Link, ThinkSpace and the Mezzanine at Summer Row, and Richmond House Library (see the Library page of the UCB website for opening hours).

All computers have access to:

  • Microsoft Office
  • Internet
  • Email
  • Access to Student OneDrive
  • Student printing service

Please note that students are able to print/photocopy 500 sheets free of charge, with final year degree students being allocated an additional 500 sheets. Any sheets in excess of this are charged at 5p per side of mono A4, to minimise waste and speed up printing. All proceeds from charges on paper go towards improving printing services.

IT Support

IT Support is available from the IT Support Unit, which is situated on the Ground Floor of Camden House East, the Ground Floor at McIntyre House and in the Resource Centre at Richmond House. Any student enrolled at the University may go to the ITSU for technical support concerning any of the following problems:

  • Software/hardware faults
  • Data recovery
  • File conversion
  • Virus detection and clearing
  • Printer faults
  • UCB wireless internet access
  • Internet connection at Student Halls

ITSU opening times (term-time) are:

Monday to Thursday: 8.45am - 5.15pm

Friday: 8.45am - 4.45pm

Please note that ITSU staff cannot assist students with their assignments or teach students how to use word processing, spreadsheets, presentation software or databases. There is, however, a great deal of support elsewhere, in particular, IT workshops and the Centre for Academic Skills and English (CASE).

Using UCB computers

It is important to make sure that you know how to access the University computers so that you can store and print documents correctly and check email on a regular basis. Every student is allocated individual space on the cloud as part of UCB's Office 365 subscription to store documents as well as being entitled to a quota of free printing. In order to make use of these facilities, it is necessary to log on and off the computer using your own username and password.

To access the computer systems you will first need to swipe your Student ID card at one of the Login.Point terminals, which can be found at the following locations:

  • The Link - Resource Centre
  • The Link - Library
  • Richmond House - Resource Centre
  • McIntyre House - ThinkSpace

After swiping your ID card a receipt is printed, showing your username and a temporary password. You will be prompted to change your password the first time you log in. You should do this, as you will find a personal password easier to remember, while at the same time keeping your work more secure.

For first year students, accounts will be live as soon as your card is swiped through a Login.Point terminal.

Always remember to keep backup copies of your documents on portable memory sticks.

To log on to a computer

  • In the Login box, type your Student ID
  • Press the Tab key
  • Type your Password
  • Click OK. On first logging on to the computer, you will be prompted to change your password.
  • At the prompt type in your NEW PASSWORD.  It must be at least 5 characters long.
  • Now click on the CONFIRM PASSWORD box.  Retype your new password and click OK.

The password change confirmation box should appear. Click OK.

Remember that you will need to log off the computer each time you have finished to prevent other students from accessing your work:

  • Right-click the lower left-hand corner of the screen
  • Select Shutdown or Sign Out from the menu
  • Click Sign Out

Student email is available through UCB's Office 365 subscription. To access your UCB email, click on the Office 365 icon and enter your student ID in the format: Entering your UCB password will give your access to Office 365 where you will be able to use Mail, Calendar, OneDrive (your personal storage area) and familiar Office applications. Office 365 can be accessed outside of UCB by visiting the Office 365 Portal.

Please note that when you leave UCB, all e-mail and server privileges will be removed. Therefore you need to ensure that any work you want to keep has been saved to a memory stick.

Canvas @ UCB

Canvas @ UCB is UCB’s Virtual Learning Environment. It is a learning support system, accessible via the internet, that is used by your lecturers to make learning resources and other information available online. In order to log in to Canvas. each student can use their UCB username and password to provide them with access to the course areas they are studying.

To Access Canvas @ UCB

Canvas is accessed via the UCB Student Portal.  Please note that your Canvas username and password are exactly the same account details that you use to access the UCB network.

Viewing Your Course:

Once logged into Canvas, you will find a link to the course you are studying as well as a link for each of the modules that you will study during the course of the academic year. To view information about your course, click on the title of your course (e.g. NVQ Level 2 Hairdressing) on your Dashboard page. You can then use the navigation menu to access resources such as assignments, unit resources, quizzes, reading lists etc.

Accessing Canvas @ UCB on Mobile Devices:

You can access Canvas @ UCB on your mobile phone by downloading the “Canvas” app from your device's App store. The App will help you stay up to date with your course whilst on the move. Once downloaded, open the app, search for "University College Birmingham" and then enter your usual login details.

Support with Canvas @ UCB:

If you experience any issues or have any queries regarding Canvas @ UCB and/or the Canvas app, dedicated support (via live chat, e-mail or telephone) is available via the “Help” menu within Canvas. Alternatively, speak to a member of the D.I.C.E. Team who are based on the Ground Floor of Camden House East or visit their support site available via the UCB Student Portal. You can also email the team or phone them on (0121) 604 1000 ext 2437.