7 6 WELCOME TO UNIVERSITY UNIVERSITY COLLEGE BIRMINGHAM SUPPORT AND ADVICE Whatever help you need, our support teams are committed to giving you the advice, skills and practical tools you need to be able to enjoy your time at university – all while helping to look after your health and wellbeing. Our support includes one-to-one academic support, online skills materials, in-class skills development sessions and more. We pride ourselves on the support we offer our students and all departments have an open door policy. To make the most of your time with us, please make sure you ask for support when you need it. Here are some links that may be useful during your time with us. MENTAL HEALTH AND WELLBEING We recognise that good mental health and wellbeing are fundamental for effective study and a positive student experience. There are many environmental stresses and personal difficulties which can affect you as a student, so we have a free and confidential mental health and wellbeing service, which is open to everyone. We understand that support can be needed at any time of the day, so we offer a free 24/7 Student Assistance Programme. FINANCIAL SUPPORT It is important to manage your finances and make sure you access any help you are entitled to. Our staff can give you all the support you need. Whether it is advice on childcare, bursaries, scholarships, schemes or free meals, we can help. Our £5,000 Cost of Living Allowance for full-time UK undergraduates who start in 2026 will also give you that extra bit of financial support, and it doesn’t need to be paid back*! *Terms and conditions apply. Please see the website for more details. DISABILITY AND NEURODIVERSITY SUPPORT We are committed to ensuring every student has an equal and outstanding learning experience, and everyone is welcome - regardless of physical disability, medical conditions or other specific special needs. We encourage you to share information with us, especially at the start of your course, so our Disability and Neurodiversity Support team can advise and provide assistance throughout your studies, working closely with other support areas to ensure your needs are met and that you enjoy your time with us. SEXUAL VIOLENCE AND HARASSMENT SUPPORT SERVICES We offer confidential support for students affected by sexual violence or harassment, with tailored assistance and resources available, regardless of formal reporting - contact us at studentcases@ucb.ac.uk CENTRE FOR ACADEMIC SKILLS AND ENGLISH (CASE) CASE offers tailored support to help you achieve your academic goals. We offer weekly one-to-one appointments with Academic Skills Centre staff, covering everything from writing essays and reports to presentation skills and improving grades. We also provide high quality, interactive online resources and in-class sessions.
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