STUDENT RECORDS: HE FEES AND STUDENT LOANS TEAM Core Service Location Opening Times Staff names / How to access ENROLMENT Student record queries, Fees, Data changes – name, address, mobile number, NoK contact updates Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ian Shakespeare (Manager), Jill Wadhams (Supervisor), Ben Carder, Sam Braddish, Rudi Graham and Navina Sahota Email: enrolment@ucb.ac.uk Call: 0121 232 4092 Please note that address, contact details etc. can be updated via the Student Portal DICE Core Service Location Opening Times Staff names / How to access E-LEARNING Canvas Ground floor, McIntyre House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Richard Dudley (Manager) Email: DICE@ucb.ac.uk Ext. 2437 ITSU Core Service Location Opening Times Staff names / How to access IT SUPPORT HELPDESK Ground floor, Summer Row Ground floor, McIntyre House Lower ground floor, The Link Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-5.30pm Andy Gorin (Head of IT Support Services) Log a ticket: ucb.freshservice.com/support/home click on ‘report an issue’. Summer Row: Ext. 2482 McIntyre House: Ext. 3181 The Link: Ext. 2666 If offsite, you can contact IT via 0121 604 1000 and opt 7 VISA COMPLIANCE Core Service Location Opening Times Staff names / How to access Visa Advice, Right to Study check, Visa compliance monitoring, Visa extensions Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm VJ Janc (Manager) Soraya Bodalec (Visa Compliance Officer) Mishal Sardar (Visa Compliance Officer) Drop-ins happen every Monday 12-2pm and Friday 10-12pm, Baskerville House ground floor at Student Services Email: visa-advice@ucb.ac.uk Call: 0121 232 4462 GUILD OF STUDENTS Core Service Location Opening Times Staff names / How to access Student groups, Academic representation, Advice on complaints, Appeals, ECs, General Ground floor, Moss House Mon-Fri: 10am-4pm core hours (alternative times available by appointment) Student groups: society.support@ucbguild.co.uk Academic representation: jay@ucbguild.co.uk Advice on complaints, appeals, ECs: advice@ucbguild.co.uk General: guildinfo@ucb.ac.uk or call: 0121 232 4344 Bookings available: Mon-Fri: 10am-4pm via ucbguild.co.uk/our-story/book-a-meeting EXAMINATIONS Core Service Location Opening Times Staff names / How to access HE EXAMS BA, FdA, MA, BSc, MSc, PGCE Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Brendan Delaney (Manager), Lynsey McLaughlin and Joshua But (Senior HE Exams Officers), Faizah Zulfiqar, Kainaat Fatima, Mark Bennett, Sarb Dhesi and Sheila Babington (HE Exams Officers) Email: exams@ucb.ac.uk FINANCE Core Service Location Opening Times Staff names / How to access STUDENT FINANCE Queries related to Student Finance at undergraduate and postgraduate level and support with funding applications Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Emily Bryan (Supervisor), Drago Tokic, Ben Carder and Sam Braddish Email: ucbstudentfinance@ucb.ac.uk Call: 0121 232 4092 Drop in session: Thursday, 11am-1pm, Baskerville House, Room B, Student Services Book a face-to-face appointment by going to: outlook.office365.com/book/HEfeesandStudentLoans@ucb.ac.uk PAYMENTS Overdue payments, instalments and repayment plans Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jamie-Ben Parker (Credit Controller) Email: payments@ucb.ac.uk Call: 0121 232 4016 Ext. 3173 Payments for tuition and accommodation fees can be made through flywire: payment.flywire.com/pay/payment UNIVERSITY COLLEGE BIRMINGHAM
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