STUDENT SUPPORT Core Service Location Opening Times Staff names / How to access FINANCIAL SUPPORT Kickstart funding, Hardship funding, Funding for diagnostic tests, DSA contribution support Ground floor, Baskerville House Mon-Fri: 9am-4pm Call: 0121 232 4020 or email: f.support@ucb.ac.uk In person opening hours: 10am-3pm outside of these hours please call/email to make an appointment. Kickstart queries: kickstart@ucb.ac.uk MENTAL HEALTH AND WELLBEING Ground floor, Baskerville House Mon-Thu: 9am-4.30pm Fri: 9am-3.30pm Book an appointment via the student portal: Portal - University College Birmingham (ucb.ac.uk) Email: wellbeing@ucb.ac.uk SAFEGUARDING Rooms 308/728, Summer Row Mon-Fri: 9am-5pm Tracy-Anne Rider (DSL and Head of FE Pastoral Support), Jacqui Duggan (DDSL) Advising your tutor/ staff member of a concern and the need for support who will raise a ‘my concern’, emailing safeguarding@ucb.ac.uk Call: 0121 232 4104 SEXUAL MISCONDUCT AND HARASSMENT SUPPORT SERVICE Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4pm Appointment based service Website: Speak out and support Referral: Mental Health & Wellbeing Support Email: studentcases@ucb.ac.uk STUDENT ENGAGEMENT AND SUCCESS Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: studentengagement@ucb.ac.uk Make an appointment: studentengagement.simplybook.it/v2 In person opening hours: 10am-3pm outside of these hours, please make an appointment. ACCOMMODATION On-site at The Maltings and Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Maltings: Current residents drop-in maltings@ucb.ac.uk Baskerville House: Email or call to make an appointment accommodation@ucb.ac.uk Call: 0121 232 4392 Ext: 2605 / 2764 / 2765 LEARNING SERVICES Core Service Location Opening Times Staff names / How to access LIBRARY Ground floor, Baskerville House Mon-Fri: 8am-midnight Sat: 9am-5pm Sun: 12pm-5pm Access directly via student entrance. Academic Librarian research and referencing support can be booked by going to ucb.libcal.com Queries to library@ucb.ac.uk Call: 0121 232 4055 DISABILITY AND NEURODIVERSITY SUPPORT (DNS) Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: DNSupport@ucb.ac.uk (for queries/appointments) Call: 0121 232 4497 CASE Academic Support Centre (ASC) Ground floor, Baskerville House ASC is open: Mon-Thu: 9am-7pm Fri: 9am-4pm Academic Skills 1:1s in ASC appointment only. Appointments can be booked by going to ucb.libcal.com Queries to: library@ucb.ac.uk Call: 0121 232 4055 HE HIRED Core Service Location Opening Times Staff names / How to access HIRED HE placements, Compliance (inc. DBS) Careers, Unitemps, Alumni, HLSM team, Apprenticeships Ground floor, Baskerville House Mon-Thu: 8.30am-5pm Fri: 8.30am-4.30pm Please pre-book your appointments via Hired Connect. Drop in: main Baskerville House entrance. Students must sign in at Baskerville House reception. Email: hired@ucb.ac.uk unitemps@ucb.ac.uk apprenticeships@ucb.ac.uk ACADEMIC REGISTRY Core Service Location Opening Times Staff names / How to access REGISTRY Certificate Claims, Letters of Completion, Graduation, Assessment Appeals, Extenuating Circumstances Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ruth Cartwright (Head of Registry & Information Services) and Brendan Delaney (Manager) Luca Haines, Carmen Buzio, Rafia Begum and Iram Tahir (Admins) Email: registry@ucb.ac.uk STUDENT RECORDS: HE FEES AND STUDENT LOANS TEAM Core Service Location Opening Times Staff names / How to access ENROLMENT Student record queries, Fees, Data changes – name, address, mobile number, NoK contact updates Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ian Shakespeare (Manager), Jill Wadhams (Supervisor), Ben Carder, Sam Braddish, Rudi Graham and Navina Sahota Email: enrolment@ucb.ac.uk Call: 0121 232 4092 Please note that address, contact details etc. can be updated via the Student Portal DICE Core Service Location Opening Times Staff names / How to access E-LEARNING Canvas Ground floor, McIntyre House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Richard Dudley (Manager) Email: DICE@ucb.ac.uk Ext. 2437 ITSU Core Service Location Opening Times Staff names / How to access IT SUPPORT HELPDESK Ground floor, Summer Row Ground floor, McIntyre House Lower ground floor, The Link Mon-Thu: 9am-5pm Fri: 9am-5.30pm Andy Gorin (ITSU Manager) Email: ITSU@ucb.ac.uk to log a helpdesk ticket Summer Row: Ext. 2482 McIntyre House: Ext. 3181 The Link: Ext. 2666 VISA COMPLIANCE Core Service Location Opening Times Staff names / How to access Visa Advice, Right to Study check, Visa compliance monitoring, Visa extensions Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm VJ Janc (Manager) Soraya Bodalec (Visa Compliance Officer) Mishal Sardar (Visa Compliance Officer) Ilham Saleh (Visa Compliance Officer) Email: visa-advice@ucb.ac.uk Call: 0121 232 4462 ATTENDANCE Core Service Location Opening Times Staff names / How to access HE ATTENDANCE Registers, Group management, Absence log / authorisations Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jemma Huxton (Manager) Health, Sport & Nutrition, College of Food, Education, Social Care, Psychology: Joe Tinkler (Admin) Business & Marketing, Engineering: Ellie Thrower (Admin) Nursing, Hospitality & Tourism, Creative, Digital, Construction: Molly-Jo Quinn (Admin) Email: attendance@ucb.ac.uk Call: 0121 604 1000 Ext. 2439/2714/2624/2827 Absence hotline: 0121 232 4061 GUILD OF STUDENTS Core Service Location Opening Times Staff names / How to access Student groups, Academic representation, Advice on complaints, Appeals, ECs, General Ground floor, Moss House Mon-Fri: 10am-4pm core hours (alternative times available by appointment) Student groups: society.support@ucbguild.co.uk Academic representation: jay@ucbguild.co.uk Advice on complaints, appeals, ECs: advice@ucbguild.co.uk General: guildinfo@ucb.ac.uk or call: 0121 232 4344 Bookings available: Mon-Fri: 10am-4pm via ucbguild.co.uk/our-story/book-a-meeting EXAMINATIONS Core Service Location Opening Times Staff names / How to access HE EXAMS BA, FdA, MA, BSc, MSc, PGCE Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Brendan Delaney (Manager), Lynsey McLaughlin and Becky Ellis (Senior HE Exams Officers), Faizah Zulfiqar, Kainaat Fatima, Mark Bennett, Sarb Dhesi and Sheila Babington (HE Exams Officers) Email: exams@ucb.ac.uk FINANCE Core Service Location Opening Times Staff names / How to access STUDENT FINANCE Queries related to Student Finance at undergraduate and postgraduate level and support with funding applications Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Emily Bryan, Drago Tokic, Ben Carder and Sam Braddish Email: ucbstudentfinance@ucb.ac.uk Call: 0121 232 4092 Drop in session: Thursday, 11am-1pm, McIntyre House, room 146. Book a face-to-face appointment by going to: outlook.office365.com/book/HEfeesandStudentLoans@ucb.ac.uk PAYMENTS Overdue payments, instalments and repayment plans Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jamie-Ben Parker (Credit Controller) Email: payments@ucb.ac.uk Call: 0121 232 4016 Ext. 3173 Payments for tuition and accommodation fees can be made through flywire: payment.flywire.com/pay/payment For all general enquiries regarding Student Support services, please contact: s.services@ucb.ac.uk UNIVERSITY COLLEGE BIRMINGHAM UNIVERSITY COLLEGE BIRMINGHAM
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