STUDENT SUPPORT Core Service Location Opening Times Staff names / How to access FINANCIAL SUPPORT Kickstart funding, Hardship funding, Funding for diagnostic tests, DSA contribution support Ground floor, Baskerville House Mon-Fri: 9am-4pm Call: 0121 232 4020 or email: f.support@ucb.ac.uk In person opening hours: 10am-3pm outside of these hours please call/email to make an appointment. Kickstart queries: kickstart@ucb.ac.uk MENTAL HEALTH AND WELLBEING Ground floor, Baskerville House Mon-Thu: 9am-4.30pm Fri: 9am-3.30pm Book an appointment via the student portal: Portal - University College Birmingham (ucb.ac.uk) Email: wellbeing@ucb.ac.uk SAFEGUARDING Accessible Support Hub (ASH), Room 308, Summer Row Mon-Fri: 9am-5pm Tracy-Anne Rider (DSL and Head of FE Pastoral Support), Jacqui Duggan (DDSL), Steph Hughes (DDSL) Advising your tutor/ staff member of a concern and the need for support who will raise a ‘my concern’, emailing safeguarding@ucb.ac.uk Call: 0121 232 4104 SEXUAL MISCONDUCT AND HARASSMENT SUPPORT SERVICE Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4pm Appointment based service Website: Speak out and support Referral: Mental Health & Wellbeing Support Email: studentcases@ucb.ac.uk STUDENT ENGAGEMENT AND SUCCESS Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: studentengagement@ucb.ac.uk Make an appointment: studentengagement.simplybook.it/v2 In person opening hours: 10am-3pm outside of these hours, please make an appointment. ACCOMMODATION On-site at The Maltings and Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Maltings: Current residents drop-in maltings@ucb.ac.uk Baskerville House: Email or call to make an appointment accommodation@ucb.ac.uk Call: 0121 232 4392 Ext: 2605 / 2764 / 2765 LEARNING SERVICES Core Service Location Opening Times Staff names / How to access LIBRARY Ground floor, Baskerville House Mon-Fri: 8am-midnight Sat: 9am-5pm Sun: 12pm-5pm Access directly via student entrance. Academic Librarian research and referencing support can be booked by going to ucb.libcal.com Queries to library@ucb.ac.uk Call: 0121 232 4055 DISABILITY AND NEURODIVERSITY SUPPORT (DNS) Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: DNSupport@ucb.ac.uk (for queries/appointments) Call: 0121 232 4497 CASE Academic Support Centre (ASC) Ground floor, Baskerville House ASC is open: Mon-Thu: 9am-7pm Fri: 9am-4pm Academic Skills 1:1s in ASC appointment only. Appointments can be booked by going to ucb.libcal.com Queries to: library@ucb.ac.uk Call: 0121 232 4055 HE HIRED Core Service Location Opening Times Staff names / How to access HIRED HE placements, Compliance (inc. DBS) Careers, Unitemps, Alumni, HLSM team, Apprenticeships Ground floor, Baskerville House Mon-Thu: 8.30am-5pm Fri: 8.30am-4.30pm Please pre-book your appointments via Hired Connect. Drop in: main Baskerville House entrance. Students must sign in at Baskerville House reception. Email: hired@ucb.ac.uk unitemps@ucb.ac.uk apprenticeships@ucb.ac.uk ACADEMIC REGISTRY Core Service Location Opening Times Staff names / How to access REGISTRY Certificate Claims, Letters of Completion, Graduation, Assessment Appeals, Extenuating Circumstances Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ruth Cartwright (Head of Registry & Information Services) and Brendan Delaney (Manager) Luca Haines, Carmen Buzio, Rafia Begum (Admins) Email: registry@ucb.ac.uk ATTENDANCE Core Service Location Opening Times Staff names / How to access HE ATTENDANCE Registers, Group management, Absence log / authorisations Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jemma Huxton (Manager) Health, Sport & Nutrition, College of Food, Education, Social Care, Psychology: TBC Business & Marketing, Engineering: Ellie Thrower (Admin) Nursing, Hospitality & Tourism, Creative, Digital, Construction: Molly-Jo Quinn (Admin) Email: attendance@ucb.ac.uk Call: 0121 604 1000 Ext. 2439/2714/2624/2827 Absence hotline: 0121 232 4061 For all general enquiries regarding Student Support services, please contact: s.services@ucb.ac.uk UNIVERSITY COLLEGE BIRMINGHAM
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