UNIVERSITY SERVICES AND LOCATION GUIDE SEPTEMBER 2025
STUDENT SUPPORT Core Service Location Opening Times Staff names / How to access FINANCIAL SUPPORT Kickstart funding, Hardship funding, Funding for diagnostic tests, DSA contribution support Ground floor, Baskerville House Mon-Fri: 9am-4pm Call: 0121 232 4020 or email: f.support@ucb.ac.uk In person opening hours: 10am-3pm outside of these hours please call/email to make an appointment. Kickstart queries: kickstart@ucb.ac.uk MENTAL HEALTH AND WELLBEING Ground floor, Baskerville House Mon-Thu: 9am-4.30pm Fri: 9am-3.30pm Book an appointment via the student portal: Portal - University College Birmingham (ucb.ac.uk) Email: wellbeing@ucb.ac.uk SAFEGUARDING Rooms 308/728, Summer Row Mon-Fri: 9am-5pm Tracy-Anne Rider (DSL and Head of FE Pastoral Support), Jacqui Duggan (DDSL) Advising your tutor/ staff member of a concern and the need for support who will raise a ‘my concern’, emailing safeguarding@ucb.ac.uk Call: 0121 232 4104 SEXUAL MISCONDUCT AND HARASSMENT SUPPORT SERVICE Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4pm Appointment based service Website: Speak out and support Referral: Mental Health & Wellbeing Support Email: studentcases@ucb.ac.uk STUDENT ENGAGEMENT AND SUCCESS Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: studentengagement@ucb.ac.uk Make an appointment: studentengagement.simplybook.it/v2 In person opening hours: 10am-3pm outside of these hours, please make an appointment. ACCOMMODATION On-site at The Maltings and Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Maltings: Current residents drop-in maltings@ucb.ac.uk Baskerville House: Email or call to make an appointment accommodation@ucb.ac.uk Call: 0121 232 4392 Ext: 2605 / 2764 / 2765 LEARNING SERVICES Core Service Location Opening Times Staff names / How to access LIBRARY Ground floor, Baskerville House Mon-Fri: 8am-midnight Sat: 9am-5pm Sun: 12pm-5pm Access directly via student entrance. Academic Librarian research and referencing support can be booked by going to ucb.libcal.com Queries to library@ucb.ac.uk Call: 0121 232 4055 DISABILITY AND NEURODIVERSITY SUPPORT (DNS) Ground floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Email: DNSupport@ucb.ac.uk (for queries/appointments) Call: 0121 232 4497 CASE Academic Support Centre (ASC) Ground floor, Baskerville House ASC is open: Mon-Thu: 9am-7pm Fri: 9am-4pm Academic Skills 1:1s in ASC appointment only. Appointments can be booked by going to ucb.libcal.com Queries to: library@ucb.ac.uk Call: 0121 232 4055 HE HIRED Core Service Location Opening Times Staff names / How to access HIRED HE placements, Compliance (inc. DBS) Careers, Unitemps, Alumni, HLSM team, Apprenticeships Ground floor, Baskerville House Mon-Thu: 8.30am-5pm Fri: 8.30am-4.30pm Please pre-book your appointments via Hired Connect. Drop in: main Baskerville House entrance. Students must sign in at Baskerville House reception. Email: hired@ucb.ac.uk unitemps@ucb.ac.uk apprenticeships@ucb.ac.uk ACADEMIC REGISTRY Core Service Location Opening Times Staff names / How to access REGISTRY Certificate Claims, Letters of Completion, Graduation, Assessment Appeals, Extenuating Circumstances Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ruth Cartwright (Head of Registry & Information Services) and Brendan Delaney (Manager) Luca Haines, Carmen Buzio, Rafia Begum and Iram Tahir (Admins) Email: registry@ucb.ac.uk STUDENT RECORDS: HE FEES AND STUDENT LOANS TEAM Core Service Location Opening Times Staff names / How to access ENROLMENT Student record queries, Fees, Data changes – name, address, mobile number, NoK contact updates Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Ian Shakespeare (Manager), Jill Wadhams (Supervisor), Ben Carder, Sam Braddish, Rudi Graham and Navina Sahota Email: enrolment@ucb.ac.uk Call: 0121 232 4092 Please note that address, contact details etc. can be updated via the Student Portal DICE Core Service Location Opening Times Staff names / How to access E-LEARNING Canvas Ground floor, McIntyre House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Richard Dudley (Manager) Email: DICE@ucb.ac.uk Ext. 2437 ITSU Core Service Location Opening Times Staff names / How to access IT SUPPORT HELPDESK Ground floor, Summer Row Ground floor, McIntyre House Lower ground floor, The Link Mon-Thu: 9am-5pm Fri: 9am-5.30pm Andy Gorin (ITSU Manager) Email: ITSU@ucb.ac.uk to log a helpdesk ticket Summer Row: Ext. 2482 McIntyre House: Ext. 3181 The Link: Ext. 2666 VISA COMPLIANCE Core Service Location Opening Times Staff names / How to access Visa Advice, Right to Study check, Visa compliance monitoring, Visa extensions Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm VJ Janc (Manager) Soraya Bodalec (Visa Compliance Officer) Mishal Sardar (Visa Compliance Officer) Ilham Saleh (Visa Compliance Officer) Email: visa-advice@ucb.ac.uk Call: 0121 232 4462 ATTENDANCE Core Service Location Opening Times Staff names / How to access HE ATTENDANCE Registers, Group management, Absence log / authorisations Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jemma Huxton (Manager) Health, Sport & Nutrition, College of Food, Education, Social Care, Psychology: Joe Tinkler (Admin) Business & Marketing, Engineering: Ellie Thrower (Admin) Nursing, Hospitality & Tourism, Creative, Digital, Construction: Molly-Jo Quinn (Admin) Email: attendance@ucb.ac.uk Call: 0121 604 1000 Ext. 2439/2714/2624/2827 Absence hotline: 0121 232 4061 GUILD OF STUDENTS Core Service Location Opening Times Staff names / How to access Student groups, Academic representation, Advice on complaints, Appeals, ECs, General Ground floor, Moss House Mon-Fri: 10am-4pm core hours (alternative times available by appointment) Student groups: society.support@ucbguild.co.uk Academic representation: jay@ucbguild.co.uk Advice on complaints, appeals, ECs: advice@ucbguild.co.uk General: guildinfo@ucb.ac.uk or call: 0121 232 4344 Bookings available: Mon-Fri: 10am-4pm via ucbguild.co.uk/our-story/book-a-meeting EXAMINATIONS Core Service Location Opening Times Staff names / How to access HE EXAMS BA, FdA, MA, BSc, MSc, PGCE Third floor, Summer Row Mon-Thu: 9am-5pm Fri: 9am-4.30pm Brendan Delaney (Manager), Lynsey McLaughlin and Becky Ellis (Senior HE Exams Officers), Faizah Zulfiqar, Kainaat Fatima, Mark Bennett, Sarb Dhesi and Sheila Babington (HE Exams Officers) Email: exams@ucb.ac.uk FINANCE Core Service Location Opening Times Staff names / How to access STUDENT FINANCE Queries related to Student Finance at undergraduate and postgraduate level and support with funding applications Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Emily Bryan, Drago Tokic, Ben Carder and Sam Braddish Email: ucbstudentfinance@ucb.ac.uk Call: 0121 232 4092 Drop in session: Thursday, 11am-1pm, McIntyre House, room 146. Book a face-to-face appointment by going to: outlook.office365.com/book/HEfeesandStudentLoans@ucb.ac.uk PAYMENTS Overdue payments, instalments and repayment plans Fifth floor, Baskerville House Mon-Thu: 9am-5pm Fri: 9am-4.30pm Jamie-Ben Parker (Credit Controller) Email: payments@ucb.ac.uk Call: 0121 232 4016 Ext. 3173 Payments for tuition and accommodation fees can be made through flywire: payment.flywire.com/pay/payment For all general enquiries regarding Student Support services, please contact: s.services@ucb.ac.uk UNIVERSITY COLLEGE BIRMINGHAM UNIVERSITY COLLEGE BIRMINGHAM
University College Birmingham Summer Row, Birmingham B3 1JB 0121 604 1000 ucb.ac.uk University College Birmingham Snow Hill New Street Bullring & Grand Central Moor Street Birmingham Museum & Art Gallery Library of Birmingham Broad Street A38 Birmingham City Centre Library of Birmingham Birmingham Museum & Art Gallery Snow Hill Station 2 5 1 6 Summer Row The Link Camden House James Cond Centre for Sustainable Construction McIntyre House Moss House Sixth Form Centre Baskerville House The Maltings 1. 2. 3. 4. 5. 6. 7. 8. 9. New Street Station 3 4 The Maltings (Accommodation) 10/15 minute walk away 7 Student entrance Summer Row Great Charles St Queensway Paradise Circus Newhall St Lionel St Fleet St Charlotte St Holland St George St Sand Pits Birmingham and Fazeley Canal 9 Granville St Cambridge St 8 HE Hired entrance REFLECTION ROOMS THERE ARE SEVERAL PLACES FOR STUDENTS AND STAFF TO PRAY/REFLECT: Eighth floor, Summer Row - opposite SR803 Ground floor, Moss House Third floor, McIntyre House Ground floor, Baskerville House SCAN TO VIEW THE FULL CAMPUS MAP
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