I studied Tourism and Airline Management with languages at my undergraduate level in Edinburgh Napier University in Scotland and the University of Colombo in Sri Lanka in addition Tourism with Hospitality and languages which I studied at postgraduate level in the American University of Sharjah in the United Arab Emirates and the Southern Illinois University Carbondale in the United States of America. I have also completed a course in Human Factors and Technical Skills in Aviation with the Asset Aviation Institute in Brisbane Australia. I am currently completing further postgraduate studies at Coventry University in England specialising in Human Factors in Aeronautical Industry.
I have taught aviation operations and tourism in Scottish and English educational establishments since 2008. In addition to teaching aviation and tourism I have also taught Japanese and French along with teaching tourism in Spain, Sri Lanka, Hong Kong and Egypt. Prior to my teaching career I worked in airlines such as Emirates, Sri Lankan Airlines, Singapore Airlines, Air France and Flybe along with airport and customer service environments internationally. I have also worked as a hotel and reservations manager for Galadari group, cabin crew, airline safety and emergency procedures trainer, reservations officer, airline crew trainer/recruiter including training new flight attendants on multiple aircraft types along with airport ground management training.
I have been involved in various research projects most notably my published work on sustainable tourism within the hotel industry in association with the Egyptian tourism federation and British Council along with the research and development of customer service training for hotels in Azerbaijan. Additionally, I worked as a research associate with the American University of Sharjah in their linguistics department. Currently I also act as a training consultant with leading international airlines developing and delivering a diverse range of training material.
My main areas of interest are the development of aviation operational and safety management strategies, human factors in aviation along with sustainable tourism and diversity within the tourism sector. I am a recognised lecturer of the University of Birmingham and a member of the American Association of teachers of Japanese (AATJ) in addition I am member of the Society for Education and Training (SET).
Personally, I am a keen traveller having visited most European countries along with extensive exploration of the Middle East and Asia and I speak five languages. In my free time, I continue to fly with Emirates Aviation Services in Dubai having gained my Private Pilot Licence in UAE and enjoy working as a VOX multi-theatre cinema relief projectionist on my visits to Dubai.
I lecture in a variety of aviation and tourism modules which include Airline Crew Resource Management, Aviation Business and Regulatory Environment, Managing Human Factors in Aviation, Strategic Aviation Management, Airport Operations Management, Aviation Pricing and Revenue Management, Aviation Passenger Operations, Airport Planning and Tourism Operations Management.
Research interests and scholarly activity
Development of aviation operational and safety management strategies, human factors in Aeronautical Industry along with sustainable tourism and diversity within the tourism sector.
Currently I act as a SEP training consultant with leading international airlines developing and delivering a diverse range of training material.