Zoe Bernos

Zoe Bernos

International Hospitality Management MA

I'm from France and I felt I wanted to study in another country to gain a different experience. I found a university in France that has a partnership with UCB and I discovered UCB had a good international reputation for its hospitality courses. I really wanted to discover how things are taught in England (it is extremely different from university study in France). 

My time at UCB was enriching and I will remember it forever. The lecturers at UCB really care for their students and they helped me discover new ways of working. 

After my MA, I took a receptionist job back in France. Thanks to what I learned at UCB, I was quickly promoted to head receptionist and became their Guest Relations Agent, training new staff and supporting the managerial team. I then decided to look for a new career in the UK as my time at UCB had made me passionate about hospitality in England. I became a Shift Leader in a Crowne Plaza with the opportunity to become a Guest Relations Manager in their new department, so I have finally found a job that I am completely happy with. One day, I would like to make General Manager and run my own hotel. 

My advice to students is to work hard and show your employers what you can do. You might have to start at the bottom, but this is where you learn everything about the real hospitality industry. 

 

"My time at UCB was enriching and I will remember it forever. The lecturers at UCB really care for their students and they helped me discover new ways of working."

Zoe Bernos
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