Hospitality Apprenticeships

Overview (NV)

Hospitality Level 2 and Level 3

Course length
12 - 18 months per level


Hospitality is a fast-paced, exciting industry that suits enthusiastic people who are customer-focussed and enjoy working as part of a team. 

If you already work in hospitality – and want to learn new skills and gain official recognition for your experience – an apprenticeship is a great way to gain a qualification while you earn.

Alternatively, you might want to join the industry and complete a qualification while you work. UCB can help you find a suitable employer and start you on an apprenticeship programme.

NVQ Level 2 Diploma in Hospitality Services

The Level 2 Diploma explores the essentials of working in hospitality including: customer service; food and drinks organisation and service; finance; and human resources.

You will gain:

  • NVQ Level 2 Diploma in Hospitality Services
  • Level 2 Certificate in Hospitality and Catering Principles (Hospitality Services)
  • Level 1 Functional Skills in English and maths

NVQ Level 3 Diploma in Hospitality Supervision and Leadership

The Level 3 Diploma takes you to the next level and prepares you for a more advanced role, possibly as a supervisor. The apprenticeship develops your skills to help you motivate a team and learn more about ways of running an operation effectively. You also benefit from the development of more advanced service skills.

You will gain:

  • NVQ Level 3 Diploma in Hospitality Supervision and Leadership
  • Level 3 Award in Hospitality Supervision and Leadership Principles
  • Level 2 Functional Skills in English and maths



Teaching and Assessment (NV)

Teaching & assessment 

Throughout your training your tutor will guide you through assessments both in the workplace and at College. You will have practical assessments, online tests and assignments.

Your personal assessor will visit you regularly in the workplace (or are happy to see you more often if you need extra help). They will assist you throughout your training to help you achieve your qualification.

Apprentices may need to attend college to gain additional skills but this will be discussed with you and your employer. 

Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

Entry Requirements (NV)

Entry requirements

You will need to be 16 and over and in full-time employment. You will already be working in a suitable role, or we can help you find one. If you are new to the industry or have limited experience you will need to start at Level 2.

For Level 2 you will normally require a minimum of 4 GCSEs at grade 3 (grade D) or above. For direct entry to Level 3, you will need a relevant Level 2 qualification and ideally English and maths at grade 4 (grade C) or above. However, all applicants will be considered on an individual basis.

You will also be required to attend a college interview.

If you have experience of working in the industry we would be delighted to hear from you.

If you do not have a grade 4 (grade C) or above in English and maths you will need to undertake an assessment so we can ensure you receive the best support for that subject.

What's next? (NV)

What's next?

If you want to become a hospitality apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise you on what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email:

Profiles (NV)

Apprentice profiles

Find out more about what it's like to be an apprentice.

Annabelle and Laurelle

Annabelle Jenkins and Laurelle Cox

Hospitality Apprentices