Team Leader – Level 3

Overview (NV)

HR Support – Level 3

Course length
18-24 months (one day per month)


A team leader/supervisor is a first line management role, with operational/project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same, whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

Who is it suitable for?

The Team Leader apprenticeship is suitable for employees in business roles, including:

  • Supervisor
  • Team leader 
  • Project officer
  • Shift supervisor
  • Foreperson 
  • Shift manager

Why should I choose this course?

  • Gain new skills and knowledge
  • Gain a professional qualification
  • Career progression
  • Opportunity to consider new career pathways  

Course content

  • Leading People
  • Managing People
  • Operational Management
  • Project Management
  • Finance
  • Communication
Teaching and Assessment (NV)

Teaching and assessment 

You will need to complete tasks to build a portfolio demonstrating your knowledge, skills and behaviours.  Teaching takes place one day per month combined with online activities through our learning platform. The portfolio contributes to an end-point assessment which comprises four elements (including a professional discussion and interview).  Achievement at the end-point assessment confirms whether the qualification is complete and you have met the standard at pass, merit or distinction.

Entry Requirements (NV)

Entry requirements

Ideally, applicants should have 1-2 years’ experience of working in a business environment role and/or have achieved 4 GCSEs at grade C or above (preferably including English and maths). You must be employed and your employer willing to support you with 20% off-the-job time to complete the requirements of the course.

What's next? (NV)

What's next?

If you want to become an apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email: