Operational/Departmental Manager Higher Apprenticeship Level 5

Overview (NV)

Operational/Departmental Manager – Level 5

Course length
24-36 months (one day per month)


An operational/departmental manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner.

Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. 

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. .

Who is it suitable for?

The Operational/Departmental Manager apprenticeship is suitable for employees in business roles, including:

  • Operations manager
  • Regional manager
  • Divisional manager 
  • Department manager
  • Specialist manager

Tasks undertaken by apprentices will depend on the sector in which they are employed and may include overseeing operational activities, implementing change within organisations, managing teams, monitoring risk and agreeing budgets

Why should I choose this course?

  • Gain new skills and knowledge
  • Gain a professional qualification
  • Career progression
  • Opportunity to consider new career pathways   

Course content

  • Project Management
  • Leading People
  • Managing People
  • Finance
  • Project Management
  • Building Relationships and Communication
Teaching and Assessment (NV)

Teaching and assessment 

You will need to complete tasks to build a portfolio demonstrating your knowledge, skills and behaviours. Teaching takes place one day per month combined with online activities through our learning platform. The portfolio contributes to an end-point assessment which comprises four elements (including a professional discussion and interview). Achievement at the end-point assessment confirms whether the qualification is complete and you have met the standard at pass, merit or distinction.

Entry Requirements (NV)

Entry requirements

Ideally, applicants should have 2-3 years’ experience of working in a business environment role and/or have achieved 5 GCSEs at grade C or above (preferably including English and maths).  You must be employed and your employer willing to support you with 20% off-the-job time to complete the requirements of the course.

What's next? (NV)

What's next?

If you want to become an apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email: apprenticeships@ucb.ac.uk