HR Support – Level 3

Overview (NV)

HR Support – Level 3

Course length
18-24 months (one day per month)


HR professionals in this role are typically either working in a medium or large organisation as part of the HR function, delivering frontline support to managers and employees, or are aHR manager in a small organisation. Their work is likely to include handling day-to-day queries and providing HR advice, working on a range of HR processes, from transactional to relatively complex, from recruitment through to retirement, using HR systems to keep records providing relevant HR information to the business and working on HR changes. 

They will, typically, be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation, they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.

Who is it suitable for?

The apprenticeship is suitable for employees in business roles, which includes HR administration and support tasks.

Why should I choose this course?

  • Gain new skills and knowledge
  • Gain a professional qualification
  • Career progression
  • Opportunity to consider new career pathways  

Course content

Knowledge aspects include:

  • HR Function
  • HR Systems and Processes
  • HR Legislation
  • Business Understanding
Teaching and Assessment (NV)

Teaching and assessment 

You will need to complete tasks to build a portfolio demonstrating your knowledge, skills and behaviours. Teaching takes place one day per month combined with online activities through our learning platform. The portfolio contributes to an end-point assessment which comprises several elements. Achievement at the end-point assessment confirms whether the qualification is complete and you have met the standard at pass, merit or distinction

Entry Requirements (NV)

Entry requirements

Ideally, applicants should have some experience of working in a business environment and/or have achieved at least Level 1 Functional Skills in English and Maths. You must be employed and your employer willing to support you with 20% off-the-job time to complete the requirements of the course.

What's next? (NV)

What's next?

If you want to become an apprentice and do not have a job, UCB will work with you to find a suitable paid placement. If you are in work and want to take an apprenticeship qualification, we can advise you on what you need to do.

For more information please contact the Apprenticeship team:

By telephone: 0121 232 4091 (Monday-Friday 9am-5pm)

By email: