Mental health and wellbeing service

Our Mental Health & Wellbeing Service is committed to helping you access the most appropriate support and information. As such, all first appointments relating to mental health and wellbeing take the form of an initial assessment with a member of the team. 

The purpose of this appointment is to provide you with an opportunity to discuss your main concerns and to explore your needs in a confidential and supportive environment. It will give you the opportunity to discuss what service and/or support is appropriate following the assessment. 

Counselling

Counselling is a talking therapy which provides the opportunity and space for you to talk about anything that is affecting you, whether it is linked to your studies or a personal issue. 

Counselling is about you being accepted, valued, and listened to, rather than being judged or criticised. It is not about being given advice or being told what to do. Counsellors are trained to help you gain a better understanding of your thoughts and feelings, enabling you to make changes. 

Mental Health & Wellbeing Advice

The Mental Health & Wellbeing Adviser provides support, advice and guidance to prospective and current students of UCB. 

If you are experiencing a mental health difficulty, emotional or psychological distress, our Adviser can help you to identify your specific needs, provide practical support, and help you develop coping strategies. 

During the period of support, the Adviser may also work alongside the Curriculum Team for Academic and Pastoral Support, and can assist you in accessing external mental health and wellbeing services. 

Do I need support?

We are here to support you with a wide range of difficulties, these may include:

  • Feeling low or depressed
  • Feeling anxious or worried
  • Experiencing stress
  • Finding it hard to make friends
  • Unsure about identity
  • Struggling with relationship difficulties
  • Difficulties with eating
  • Home-sickness
  • Sleep problems
  • Experiencing a mental illness
  • Low self-esteem
  • Grief and loss 

Please note that we cannot guarantee therapy and/or support will be offered directly through UCB’s Health & Wellbeing Service. It may be that the team assist you in accessing support externally. 

Not sure how you feel?

Try the Mood Self-Assessment and get advice from the NHS on what might help. 

If you’re still unsure whether you may benefit from the service, we would encourage you to see a member of the team – no problem is too small. We can provide you with relevant information, advice and guidance to assist you in making a decision.

How do I access the service?

To book an appointment for mental health and/or wellbeing support, please complete our online registration form. This can be accessed via the Student Portal. 

Once the Health & Wellbeing team have recieved your application, you will be contacted via email with a date and time for your assessment (based on the availability you stated on your application form).

In an Emergency

The Health & Wellbeing Service at University College Birmingham is not an emergency service. The service is designed to complement, not replace those supplied by the NHS. 

If you cannot wait for your allocated appointment and are worried about your safety or the safety of others, contact one of the services below straight away:

Listening Services

Listening services (telephone support) can help if you need to talk to someone as soon as possible about how you're feeling.

  • Papyrus helpline (HOPELineUK) : 0800 068 41 41
  • Samaritans helpline: 116 123
  • Visit your nearest Samaritans Branch

Urgent GP appointment

Your registered General Practitioner (GP) can help if you need urgent support for your mental health, but there’s no immediate danger to your safety or the safety of others.

If you need advice on how to register with a local GP, please speak with the Nurse at UCB or visit NHS Choices.

Emergency Support

To be used if you need immediate medical help – especially if you think you might act on suicidal thoughts, or you've harmed yourself and need urgent medical attention.

  • NHS non-emergency service: 111 (when you need medical help fast but it’s not a 999 emergency)
  • Accident and Emergency (A&E) at your local hospital
  • Emergency Services: 999   

Is the service confidential?

The Health & Wellbeing team operate within the British Association of Counselling and Psychotherapy (BACP) guidelines. 

These guidelines state that confidentiality is essential. Given the environment that the service operates in, there are times where total confidentiality cannot be offered. In certain circumstances, it may be necessary for the team to pass on the information to UCB’s Single Point of Contact for Safeguarding, who may refer any concerns to external agencies in line with UCB’s Safeguarding Policy/Procedures. A copy of this can be found on the Student Portal. 

Please ask a member of the team if you require further information regarding confidentiality.

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